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Hi there,



I have a very serious issue.



I have an another account and I sent O2 a letter to cancel this last August 2016 and it should be close last year December 22, 2016.



But It still there and keeps charging me.



No idea what is going on.



Please, Please help me.



If you need any info about that, please let me know.



Thank you and have a good day.



Best regards,



Marvin



Hi MKjake,



I can see 2 data sets of you.



One is the old one, with the old number ending with 485 at the end. This is deactivated since August last year. So, there is nothing else active, and you also do not get any invoices or anything there.



On your other account you have 2 mobile numbers, one ending with 84 and one ending with 61. They are both active since December 2016. That's everything I found. ☺️



Or do you have another number under another name?



Kind regards,



Jessica



Hi Jessica,



Thank you for your reply.



I don't think I have another name on it but please try with this name.



H*** Y*** K**



If you need other information, please let me know.



Thank you and looking forward to hearing from you soon.



Best regards,



Marvin



______________



Edit o2_Jessica: Deleted the name. Data privacy. [color=#808080] 



Hi MKjake,



yes, that's the same name that you're also registered with the number that you're logged in here.



But like I said- there's only two contracts-



the o2 Blue All-In XL and the o2 Blue All-In M. ☺️



Kind regards,



Jessica



Dear Jessica,



Thank you for your reply.



Actually, someone's helping me out with this issue now.



I think I am good with him now.



I really appreciate your help.



If I need other issues, I will contact you again.



Thank you and have a great weekend.



Best regards,



Marvin Kim



Hi Jessica,



This problem did not solve yet.



Could you help me, please?



you guys charged me again.



OMG...



Please, Please help me.



Here is the info for my old mobile account.



Phone number 017681xxx994



kundennummer 6018xxx872



Edit by Frechnuss: Nummern anonymisiert



Hi @MKjake,



the contract has been deactivated May 10th.



You will receive a letter due to the cancellation and charges within the next 5 days.



Regards,



Emanuel



https:///external-link.jspa?url=http%3A%2F%2Fg.o2.de%2Fcommunityeinstieg |https:///external-link.jspa?url=http%3A%2F%2Fg.o2.de%2Ffree| Roaming ab 15.06. - die neue EU Roaming Verordnung 



Hi Emanuel,



Thank you for your reply.



Here is the thing.



I just got an email from you guys yesterday and charged me some money which is for fee for April.



It is not reasonable for me. because It should be closed last year December 22tn 2016.



and you guys charged me on March 49.99 euro which is I don't understand.



Not only charged me the money also where is the 49.99 come from?



My mobile plan was 39.99.



I need to get these money back please.



Thank you.



Invoice what i got yesterday was for May 2017.



Thank you.



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