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Hello,



      I would like to cancel O2 contract as soon as possible before leaving from Germany on 26th May 2017. But I can only de-registrate from Bürgeramt of Regensburg only 1 week before 26th May 2017.



     My questions are



1). Which documents can I use to cancel the contract instead of de-registration from Bürgeramt?



2.) If I cannot use another document instead of de-registration from Bürgeramt, is it possible to cancel the contract on the same day I send the de-registration from Bürgeramt? Because I have already faxed O2 cancelling form and a copy of my passport (the address is given where I am planning to live).





Best,



Podchanart



Hi Podchanart,



no, another form is not possible. It's only working with the deregistration paper of your current place of residence.



We can not confirm that the contract gets deactivated right away when you hand it in.



But we can take care of it that it happens faster, when you send it to us via this community as soon as you have it (via private messages), we can take care of it.



Kind regards,



Jessica



Hi Jessica,



     I want to send the deregistration paper of my current place of residence. I tried to send it via private message but I could not send it to you.  Could you please tell me how to send it to by this way?



     Or can I send it to you via Fax?



Best,



Podchanart



Hi Podchanart,



I unlocked you now for the private messages to our account @o2_Support‌.



I explain to you how it works:



- click on your own Username on top of the page, right corner. In that new window you open "Mein Stream und Aktivitäten"







- in that new window click on "Mein Stream"



https://



- there you have to click on "Nachricht senden" (sending message)







- put in o2_Support as the addressee und right next to the "Absenden" (sending) button you find the icon to attach a picture.







Kind regards,



Jessica



Hi



  I sent you my de-registration by the private message (to Jessica) since 23rd May 2017.  Could you please check it whether you have it or not ? And if it possible, please let me know.



Bests,



Podchanart



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