Hello @aribis77‌,



haven't you mentioned the correct address in your personal data?



If you haven't you should do that immediately!



New simcards can only be sent to the contact address. Another one is not allowed. I'm sorry if the colleague from customer support told you something wrong.



The easiest would be to go to an o2 Shop and get a new sim card right there. Because, even though you would change your contract address now, we could only order a new one online after 14 days (that's the amount of days that it takes until the address is refreshed in every systems, especially the logistic ones).



And also tell me here if the other sim card is charged on your coming invoice. The money for a wrong simcard you'll get back for sure.



Kind regards,



Jessica

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Dear JessicaThank you for your prompt response. Allow me to explain to you the matter in detail. I already have a contract with O2. Since I am a O2 loyal customer I was offered unlimited high speed internet instead of 10 gb limited lower speed internet without any change in my contract payment i.e. I was paying 24.99 for my contract and would still continue to do so even though the new conditions cost 34.99 (so simply putting O2 gave me a monthly loyalty bonus of 10 euros). All this was conducted during a telephonic conversation from an O2 employee and the conversation was also recorded so you can cross check on that. However for the new high speed LTE connection he told me I will need a new Sim as my current one won't be optimum. Then he mentioned my address to which he would send the new sim (free of cost) which was my old address and therefore at that point of time I corrected him and gave him my new address. However when the sim was sent I got a notification email and the address written on it was still my old one! So this is the crux of the problem. If you think it would help I can send you all my details so you can trace everything. Earlier I didn't have a login on O2 but now I have made one and corrected my personal details including my address over there.I hope you can help me out with this!Best regardsArijit

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