Hello Lauren,



we don't do call-backs. We just write here in this forum.



I only work on mobile contracts, so if you have a special problem with a mobile contract you can write it here.



For DSL problems you can call the DSL-hotline for a quick help.



Kind regards,



Jessica

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Thanks Jessica for the clarification. I have a prepaid handy and it was sorted last month but now it seems they want me to load the phone with an app. I do not want to do that or give my bank details.



Do I have a choice? It seems my handy is run out as of today and I am being charged per day and data while I have enough to load it up if they would automatically take it out of the konto...



What to do? I am tired after three months of this not being an automatically completed process. This is the third month in a row I am paying extra charged for a service I was recommended to use and I seem to go over the 200 Einheiten and get charged. I am thinking Vodaphone, which my husband has, is just easier at this point. Will figure this out and then see about what my other options are. I have been with O2 for over 8 years but this is too much.



Thank you.



Lauren

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Hello Lauren,



I have to admit that I don't really understand your concern...



Your tariff is expired and you want to book a new one?



And what do you mean with charging money with an app?



Kind regards,



Jessica

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Jessica,



my prepaid card will expire 20.5.2017 and I have requested to take the number with me on Friday. I was told there is a 25 Euro portierungs charge and to put the funds on the account.



I do not want to be overcharged to recharge my prepaid card and want the charge for taking my number with me taken out BEFORe the 20th. Will that happen?



Do I need to call again?\



What happens now as I see the funds on the account but no one has taken them out and I need the number for Friday?



Thank you.



lauren Conroy

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