Archive: English O₂ Community

Hi all, I will be leaving the country at the end of September. I have DSL L package at home and I am looking to cancel it. From my understanding I have to send a letter to the main office. However, one point I don't understand is that I have to return the router which I believe I was charged €50 for. Anyway returning isn't such a problem other than I can't return until I am moving out so my question is will it be sufficient to send the letter now and the modem later before we leave? Thanks.

Dear O2 team, My router it is not working anymore, before was already difficult to connect in the internet, bot now it is worse, the internet lights is out and the lights of info in the router is always red. My computer has no space to ready CD. I would like to ask technical support to visit me and help me! Best wishes, Fabiana Helena Forte Gomes

I received a message which asked me to call back. I called and waited for 30 minutes. The service cannot speak English and just terminated the call without any other suggestion. So polite and considerable of him. In the message there is a reference number 6231017. Please just reply me here what I should do. I hope I don't have to wait another 30 minutes for someone who will hang up my phone.

Hello like most of here people i moving in in another land, i would like to cancel my dsl contract actually i have to pay it til next year april or may. How i have to do it?. How much does it cost? I heart some form have to fill ir send for o2. Where i can get that form. Thanks for the help.

Dear O2 service team, I urgently need to access the internet, but I couldn't since Saturday. Live chat doesn't work and a phone call took me so long to connect a real person. The router seems okay because all relevant lights (Power, WLAN, DSL, Internet, Telephone) are lit. Last month, there wasn't enough money in my bank account for O2, but now it's okay. Could this be the reason for the internet cut? If it is the case, how could that be without any notice in advance? I look forward to hearing from you. Best, Dong-hwan.

I signed up to an o2 contract in March, and am being billed three times a month. Once for the contract I agreed to pay, and twice more for two different customer numbers. I have not signed up for, or received SIM cards/phones for these orders, and I cannot understand why this has happened. I have tried to ring o2 but I only get a pre-recorded message, chat to them online, but they won't help me because I would prefer to discuss this in English for clarity, and have posted in the o2 facebook help in German, and I can't even get anyone to reply to me.

Hello, I am leaving Germany today(29th July,2016) for the last time. I want to close my contract immediately. I have already sent you a letter along with my city unregister form and my plane ticket as proof of my leaving 10 days ago. But I haven't got any reply yet. I have tried to call you guys several times but couldn't got through. I have closed all my accounts here. So I don't know what to do now. Please give me a reply as soon as possible. Thank you. -Md Mizanur Rahman (0176xxxxxx81) Edit o2_Jessica: Deleted the number. Data privacy.

Hello, I've made an online cancellation of O2 contract on 04.06.2016 and then wrote a cancellation letter to the O2 to terminate my contract by 04.09.2016. As I discussed with the O2 customer care over the phone on 11th June 2016 at 15:33 Hrs, I was promised for terminating my current contract by 04.09.2016. The customer care representative has understood me wrong and has deactivated my contract from next year i.e., 04.09.2017. I've received an email stating deactivation date as 04.09.2017 instead 04.09.2016. The major reason for the cancellation of the contract is due to the lack of signal reception at my workplace in Babenhausen. Over the last months, very important calls for me missed and it has become a great problem of not having signal. I've called customer care for more than 10 times and each time they promise me that the contract will be terminated by this year i.e., 04.09.2016. But, I have not received any pos

Hello, I changed the plan from Blue to Select in the end of May. In the invoice 1104515517/05 I can see an item "Tarifumstellung - 01.06.2016"  16,7983, which is incorrect - the change of the tarif is supposed to be free of charge. Please credit the amount back. Thanks! Regards, Dan

I want to change the my name. How?

Everything working just fine till suddenly on Thursday 05th August around 11:30 morning the internet connection went down. In the beginning, I thought I have a problem with my laptop, but when I checked my other devices, I found that there is no internet connection and also the landline is not working, which was a bit puzzling. When I checked the router, I found that the Power LED is green, WLAN and DSL LEDs are blinking in green, and all other LEDs are gray. Tried to connect my laptop via LAN but there was no internet either. First I tried to turn the router off and on again hoping that things will work out, but that wasn't successful. Then I tried to unplug the router from the electricity socket for a couple of minutes, but that didn't solve the problem either. Finally, I decided to reset the router, but nothing on the router LEDs has changed;  Power LED

I am on a postpaid plan for about 3 years now. Recently i came to India for my interviews and since i had to start immediately, i am not in a position to come to Germany to cancel my contract. I would like to terminate my O2 contract online. Kindly let me know what is the procedure for the same. Thank you, Vishwanath

I let my contract expire with O2 while traveling. I have paid the fees to re-connect and it shows that I have paid in my O2 Profile. However, I still have NO Internet. Stopped by a O2 shop and she said there are no blocks on my account and to disconnect my router which I did. Still no Internet. Help!

Hey. I have a problem. The o2 send me a email with this content : Fehlende Information zu Ihrem O 2 DSL-Auftrag Kundennummer ...... Sehr geehrter Herr Vlahovic, wir haben eine Sendung an Sie mit dem Vermerk „nicht zustellbar“ zurückerhalten. Für zukünftige Sendungen benötigen wir Ihre richtige bzw. vollständige Adresse. Bitte prüfen Sie im Kundencenter auf dsl.o2.de/meino2 Ihre Rechnungs- und Postanschrift und korrigieren Sie diese gegebenenfalls. Wir danken für Ihre Mithilfe. Freundliche Grüße Ihr O 2 Team ____________________________________________________ The problem is that I dont have internet now beacuse o2 shut me off. They say it is beacuse of the bill, but I didnt recive the bill at all. The o2 say there is problem with my adresse or with the post. But the thing i

Hello O2 support team, I have a 16.000 kbps internet contract, but for some months now, depending on the time of the day, the speed is always less than 500kbps. This  speed corresponds to 3% of what I am paying for. I want to know how to fix this, or how O2 will fix this for me. Thanks

Dear Service Team, I don't why and how my contract has been changed to O2. Now you are taking more money from me without my consent, is it legal? Are you allowed to do it? I had a contract with Base/Eplus where I used to pay 7,50 euro  on an average. Now you are just charging according to your wish. sometimes double, sometimes tripple of the actual amount. Please explain why? I would request immediately refund the money which you charged extra. Also please synchronise the contract I had previously. If you don't, I swear, you will have tough time. I already talked to my lawyer and he is ready to sue you. [N.B. I am taking an screenshot of this message, in case, you delete it.. ] Regards, -Rokonujjaman

I would like to be contacted in English as well, as we requested to have an upgrade to the best internet you offer, the improvement from the previous category was none, the internet is very unstable and every time I call they tell me it's all goo, but it is obviously not, otherwise I wouldn't call at all, I think the kind of routers used are too cheap and that makes the connection unstable and unreliable the whole time. I work from home and NEED a reliable internet connection, every time I am sharing my screen it freezes and when I am using my IP phone to call, they can't hear me or I can't hear them, which is affecting my work big time! Please send a technician or provide me with a different router otherwise I will need to cancel my service and change provider. Thank you

I have a Home Box 6641 that has the red "Info" light on. The DSL light is green and the WLAN light is green, but we have no internet. I have reset the box several times and unplugged it as well. When I try and unlock the box it says that my Zugangs-pin isn't correct even though I am copying it directly from the order confirmation. I would like to be able to unlock my home box as soon as possible please. Who should I contact about this? Nate

Dear customer service / https:///people/o2_Jessica , I am leaving Germany and would like to cancel my mobile phone contract. Can you please advise what documents/forms I need to submit? Can I submit them by email? Thanks in advance!

Dear O2 customers srevice with all respect but i am already feel very bad from your internet service,  i am your customer from January 2016 and really the Internet very bad , i had called the customer service and they didn't help me and i went to your center in my city but they even didn't accepted to help me about any things,  the main problem is the internet work for 1 min and stop for 30s that was at first and now everything stop for unlimited time and after that work for very short time and stop again  . i waited around 2 hours to write and send this email  , please help me because that's really bad and annoying. ...

Is there English customer service available? No, absolutely not if you are already a customer. Try to initiate a chat or call incognito under new booking category and yes there you get all languages you want just until you get trapped and then they show their true colors once you are already in the gutter "NUR DEUTSCH"

Hi Team, My internet is not working from last 2 weeks, i tried contacting your customer care via chat but they always say everything is fine but i know that nothing is fine and no internet light is coming on my router, yes sometimes it appears for 2-3 hours in a day but rest of the time only DSL light comes up but never the internet light. Can you please look into this on prioritz as for me i am paying o2 without using their services and if this will ahppen continuously then i have to stop payment.

hallo i need drittanbietersperre activate how ?

Hi, I falled again in the trap of contacting O2 customer service by chat, telephone and Facebook but as usual did not get any response which is to expect from O2 customer service.  I know I know silly me I got the usual treatment transfer between departments as they don´t know or have don´t have any intrest in helping.  So here goes my very difficult question in regards to those who wan´t to purchase online moblie telephone with contract. I decided to purchase two mobile telephones one for me and one for my wife online.  Which is easy enough or at least that is what but NO not at all. According to information on my pages on O2 customer interface I should be receving discount as I am O2 DSL one in all L customer.  However the discount is not indicated in any shape or form when going to the shopping basket.  So my very extremly over the hill questions is am I entiled to discount or not?  I know its a though one but I am sure that some

Hello! I have all in L, and 1gb datavolumen in EU roaming. How can I check how many gb I have spent?