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Hello,



I changed the plan from Blue to Select in the end of May. In the invoice 1104515517/05 I can see an item "Tarifumstellung - 01.06.2016"  16,7983, which is incorrect - the change of the tarif is supposed to be free of charge. Please credit the amount back.



Thanks!



Regards,



Dan



Correction... changed the Blue Select to Smart ☺️



Where or how did you change (online, hotline, shop, chat?)? Did you prolong your contract at the same time?



It was time to prolong the contract. I logged into "Mein O2" (Online) and selected an option to prolong with the tarif change. There was no information about any costs of the change. After that I received a confirmation email saying:



"Vielen Dank für Ihre Vertragsverlängerung bei O2...



...





Ihr neuer Tarif: O2 Blue Smart



monatlich: 19,99 €  24 M. Laufzeit  



einmalig: 0,- €



..."



I wonder what's the right way to contact O2 guys regarding the issue with Invoice?



Seems they are not reading this thread or not answering.



Hello Aurma,



sorry for the late response.



You are absolutely right.



I have now entered a compensation for you. The money that has been charged too much (19,99€) will be compensated on your next invoice! ☺️



Kind regards,



Jessi



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