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My router is locked and my Zugangs-pin is invalid (English)

  • December 10, 2015
  • 3 Antworten
  • 574 Aufrufe
brown.nw
Besucher:in
I have a Home Box 6641 that has the red "Info" light on. The DSL light is green and the WLAN light is green, but we have no internet. I have reset the box several times and unplugged it as well. When I try and unlock the box it says that my Zugangs-pin isn't correct even though I am copying it directly from the order confirmation. I would like to be able to unlock my home box as soon as possible please. Who should I contact about this?

Nate

Lösung von Jogi

Hi,

it´s maybe difficulte for you to call the technical hotline caused of the automatic phone system, that is only in german.

What you can test is using the livechat if you got luck you find there an english speaking supporter who mediate you to the technical support.

A different way is to take a german speaking friend an he/she may help you at the phone call.



Greetz :-)

    3 Antworten

    Jogi
    Legende
    • Jogi
    • December 10, 2015
    Moin,

    there is an technical problem, for this call the troubleshooterhotline 0800-5251378 (free)

    Greetz :-)

    Een schiet mutt ikk
      saritgol
      Besucher:in
      • saritgol
      • Besucher:in
      • July 18, 2016
      I have the exact same problem with my internet.
      How can I do?
      and I can't speak German at all.
      Can I call the "hotline" just in English to solve the problem?

      Jogi
      Legende
      • Jogi
      • Lösung
      • July 19, 2016
      Hi,

      it´s maybe difficulte for you to call the technical hotline caused of the automatic phone system, that is only in german.

      What you can test is using the livechat if you got luck you find there an english speaking supporter who mediate you to the technical support.

      A different way is to take a german speaking friend an he/she may help you at the phone call.



      Greetz :-)

      Een schiet mutt ikk
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