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Contract cancellation due to poor signal reception

  • June 20, 2016
  • 9 Antworten
  • 303 Aufrufe
krishnaiah.vv
Besucher:in
Hello,

I've made an online cancellation of O2 contract on 04.06.2016 and then wrote a cancellation letter to the O2 to terminate my contract by 04.09.2016.

As I discussed with the O2 customer care over the phone on 11th June 2016 at 15:33 Hrs, I was promised for terminating my current contract by 04.09.2016. The customer care representative has understood me wrong and has deactivated my contract from next year i.e., 04.09.2017.

I've received an email stating deactivation date as 04.09.2017 instead 04.09.2016.

The major reason for the cancellation of the contract is due to the lack of signal reception at my workplace in Babenhausen. Over the last months, very important calls for me missed and it has become a great problem of not having signal.

I've called customer care for more than 10 times and each time they promise me that the contract will be terminated by this year i.e., 04.09.2016. But, I have not received any post as of now.

What can i do in this situation to cancel my contract for this year?

Thank you

Krishnaiah

Lösung von o2_Jessica

Hello krishnaiah.vv,

here also my apology for the late response.

We're facing some challenges about a huge amount of questions and customers contacting us. But we're still trying our best in everything.

As I see your problem is already solved!

Your contract will be terminated at the 5th of September 2016. ✅

Kind regards,

Jessica ☺️

Dilip.Reddy.Mavuram
Sriharshareddysoma

9 Antworten

krishnaiah.vv
Besucher:in
  • krishnaiah.vv
  • Autor
  • Besucher:in
  • June 21, 2016
I wonder really that O2 is least bothered abt my issue..

Dilip.Reddy.Mavuram
Ravikiran_GB
Besucher:in
  • Ravikiran_GB
  • Besucher:in
  • June 23, 2016
I don't think you will get any help by posting here..!! o2 doesn't care about people who speak English..!!

krishnaiah.vv
Besucher:in
  • krishnaiah.vv
  • Autor
  • Besucher:in
  • June 23, 2016
Looks like i have to agree to you after waiting for so long time and this leaves an impression that queries reported in "English community" acts as filter to ignore.

krishnaiah.vv
Besucher:in
  • krishnaiah.vv
  • Autor
  • Besucher:in
  • June 23, 2016
but after lot of discussions over the phone and Live chat, they agree to cancel my contract... I was told that it takes 14 days that i receive post. After asking for confirmation of cancellation, they agreed to send an mobile SMS.

I'm eagerly waiting to rx the cancellation Post from O2.

o2_Jessica
  • o2_JessicaTeam
  • Team
  • Lösung
  • July 6, 2016
Hello krishnaiah.vv,

here also my apology for the late response.

We're facing some challenges about a huge amount of questions and customers contacting us. But we're still trying our best in everything.

As I see your problem is already solved!

Your contract will be terminated at the 5th of September 2016. ✅

Kind regards,

Jessica ☺️

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
krishnaiah.vv
Besucher:in
  • krishnaiah.vv
  • Autor
  • Besucher:in
  • July 11, 2016
Hello @<span>o2_<span>Jessica</span></span>‌,

The problem in nearly solved not completely. Your colleagues promissed me to send the cancellation confirmation by post. It has been already three weeks since i'm awaiting of the post.

Hope, the issue will be resolved with your interference. 

Thank you

Krishnaiah

krishnaiah.vv
Besucher:in
  • krishnaiah.vv
  • Autor
  • Besucher:in
  • July 15, 2016
Hi, Could you please let me know if O2 has already sent me the post?

krishnaiah.vv
Besucher:in
  • krishnaiah.vv
  • Autor
  • Besucher:in
  • July 25, 2016
Hello @o2_Jessica‌,

May i know when will receive the Contract cancellation confirmation? Its been already 6 weeks since I'm waiting for the confirmation.

Thank you for the support.

Thank you

Krishnaiah

o2_Jessica
  • o2_JessicaTeam
  • Team
  • August 11, 2016
Hello krishnaiah.vv,

I can not send you a new confirmation via post.

I can only confirm it to you here. And I can confirm it to you again.

If there is anything wrong with it, just use this thread as your confirmation.

I just checked it again right now. And your number 0176xxxxxx82 will be terminated at the 5th of September 2016.

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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