Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Tarifumstellung

  • June 20, 2016
  • 5 Antworten
  • 636 Aufrufe
A
Besucher:in
Hello,

I changed the plan from Blue to Select in the end of May. In the invoice 1104515517/05 I can see an item "Tarifumstellung - 01.06.2016"  16,7983, which is incorrect - the change of the tarif is supposed to be free of charge. Please credit the amount back.

Thanks!

Regards,

Dan

Lösung von o2_Jessica

Hello Aurma,

sorry for the late response.

You are absolutely right.

I have now entered a compensation for you. The money that has been charged too much (19,99€) will be compensated on your next invoice! ☺️

Kind regards,

Jessi

    5 Antworten

    A
    Besucher:in
    • Aurma
    • Autor
    • Besucher:in
    • June 21, 2016
    Correction... changed the Blue Select to Smart ☺️

    A
    • Anonymous
    • June 21, 2016
    Where or how did you change (online, hotline, shop, chat?)? Did you prolong your contract at the same time?

    A
    Besucher:in
    • Aurma
    • Autor
    • Besucher:in
    • June 22, 2016
    It was time to prolong the contract. I logged into "Mein O2" (Online) and selected an option to prolong with the tarif change. There was no information about any costs of the change. After that I received a confirmation email saying:

    "Vielen Dank für Ihre Vertragsverlängerung bei O2...

    ...


    Ihr neuer Tarif: O2 Blue Smart

    monatlich: 19,99 €  24 M. Laufzeit  

    einmalig: 0,- €

    ..."

    A
    Besucher:in
    • Aurma
    • Autor
    • Besucher:in
    • July 20, 2016
    I wonder what's the right way to contact O2 guys regarding the issue with Invoice?

    Seems they are not reading this thread or not answering.

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • Lösung
    • August 11, 2016
    Hello Aurma,

    sorry for the late response.

    You are absolutely right.

    I have now entered a compensation for you. The money that has been charged too much (19,99€) will be compensated on your next invoice! ☺️

    Kind regards,

    Jessi

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica