Archive: English O₂ Community

I applies several times or "Ausserordentliche Kundigung" because I moved to China but more than 1 month noone did anything

Hi, I have a prepaid sim card and I recently got an MMS. But I could not receive it and now the notification is gone, so I can't try to download it again. Is there a way to make the notification reappear so I can try to download the MMS again or watch the MMS in my PC browser? I have downloaded the o2 MMS settings, but the notification for the MMS was already gone at that point. Thanks!

Hello everyone,  I´m asking this question in English because it´s easier for me to explain my problem this way (feel free to answer in German though). I signed a contract with O2 on 19 octobre to receive internet connection in my student dorm. At the O2 shop, I was informed it could take 3 to 5 weeks until the installation was complete. This wasn´t a problem for me as long as I would have internet at least at the end of novembre (having internet is vital for my studies), which they said wouldn´t be an issue. 5 weeks passed and I had not heard a single thing from O2: the router didn´t arrive, no news about when the technician would pass by, I couldn´t even check the status on the website. I went back to the store to ask for more information. They looked it up and apparently there had been a problem concerning my case (an issue with Telekom). They promised to escalate my case, but warned that even then it would still take 3 weeks or more until I wou

I subimit the cancel of my dsl contract on your website. I called to 0800 4,444,115 but I cannot speak German. Can you please help me for the confirmation?

I recently forgot my PIN to unlock my SIM card, and now it says I need to enter a PUK code. How can I find my PUK code? thanks!

I want to shift to another network provider say telefonica or Win Sim because they offer better rates and more internet so is there any way to do it along with retaining the same phone no. i have in o2?

After the T-com technician came I had my DSL light on and I had problems with my Zugangs-PIN, I submitted a question and left the router alone. Two days after that the DSL light went off. Now my status changed in my profile that the DSL connection is available since 24th, but whenever I try to start the set-up it says check your cables. Also again I could not reach the technical support over the phone.

Hello, I would like to know if my DSL termination for 31.01.17 has been approved. My Kundennummer is      DE14902534. Thank you.

I received my router, the technician came and said that the network is fine. I started the installation and reached the Zugangs-PIN, but I do not know it. The gut at the O2 shop said that I should have received it by e-mail, but could not find it there also. Can you send me this PIN? 

Hello o2 community, I also wanted to terminate my contract and sent a request letter by post appr. 3 months ago. I wanted to terminate my contract (I used my mobile phone contract more than 2 years) because I left Germany last September. I moved another country and started work there.  After my request and move from Germany I continued to pay my bill in this three months. However, I couldn't get any answer until 15 days ago. At their reply o2 says that;    "Wenn Sie dauerhaft ins Ausland umziehen, kommen wir Ihnen natürlich gerne entgegen und beenden Ihren Vertrag vorzeitig. Dazu benötigen wir noch Kopien der folgenden Dokumente: - die Abmeldebestätigung für Ihren bisherigen Wohnort - Ihr Einverständnis zur Inrechnungstellung der Grundgebühr von 3 Monaten (gesamt 74,97 EUR) Füllen Sie ganz einfach das separat an Sie verschickte Dokument aus und senden Sie es unterschrieben zusammen mit den Nachwe

Hello there, I had moved away from Germany in June and had sent a cancellation letter via Post as directed but am still getting monthly charges.  I have also went onto my O2 and issued another mark of termination but when attempting to call the phone number posted to confirm my cancellation I am unable to talk to someone that will speak english with me.  Is there anyway I can confirm my cancellation over email?  As I am in Australia it is difficult to coordinate phone call times, especially when I was under the impression the contract had already been cancelled.  Any help would be greatly appreciated. Kind regards,

Dear @o2_Jessica   I just re-sent the early cancellation request for my phone contract via FAX, as a result of insufficient documents from my last posted mail. In the fax line-up, you should have received:   a) the complete filled out form as requested (stating to cancel the plan from beginning February 2017 and informed all addresses), b) proof of leaving the apartment in Berlin in January, c) official letter from my future employer proving that I will work there in-person from February, d) copies of our flight tickets to Vancouver, Canada in February from Vienna with my wife.    I sent the fax from the post office in Vienna, Austria - as my parents live here and this will be the city for where we depart when we leave Europe.   I believe this package should satisfy the needs of cancelling my phone c

I have a flat rate for calls between Germany and the UK, I know find out that I am charged for calls

Hello, I have a "o2 all in m flex" contract that should have been terminated by now, but I am still paying. I sent my written cancellation request (einschreiben) on September 30th. On Deutsche post mail website, it says it was delivered on October 4th. I am no longer in Germany because I have finished my masters degree. I though that this plan could be canceled anytime.... anyways I sent proof that I was not longer going to reside in Germany (although it should not be necessary). My phone number was: 0176xxxxx808 I have not used it since October...

Hi,  My contract will ends on 24.02.2017 and I recently canceled my contract and after that I got an E-mail saying that you (O2) have special offer for me. For that I was asked to call to a customer service number(0800 021 44 44) and when I call the number I was asked to call to a different number (017688855222) and then they said that they have a special offer for me such as Landline flat, Mobile all network flat, SMS flat and 20GB internet flat(50bps) for 14.99 euros per month. Next day I got an E-mail saying that my new plan has been activated immediately (where as it should activate only after end of my current contract) and the tariff is completely different such as Landline flat, Mobile all network flat, SMS flat and 2GB internet flat (50bps) for 14.99 euros per month. Which is completely different what they promised me on phone.  And I just told them to send me the new offer via to my E-mail, where I can it look at and if I li

Hi, I paid my prepaid charges via Online Transfer of Money to the account of Telefonica Germany. But I forgot to write my Verwendungszweck in the comments. Now, the payment has been done, but there is obviously no money in my O2 account. How can this issue be resolved ?

My family and I are leaving Germany on Dec 17th and need to cancel our contract. I'm aware we need to fill out a form (can you send please?), send the de-register letter and a "foreign domicile alternatively a confirmation from employer or landlord". Like many here, it is not possible to register in the USA so can you please explain exactly what would work instead? What exactly does a "confirmation from landlord" letter look like, what should it say or show? Thanks so much. bj

This is my second message, for some reason I cannot the forum will not let me post in the English discussion.... So this is probably in the wrong place. We are moving Dec. 1st and need to cancel our o2 contract. I've had some trouble finding the proper forms and where to send them. Regarding proof of new landlord, what does this proof need to be or say? Please, any info we can get so we can move forward would be helpful. Thank you. BJ

Hello all I tried to cancel my contract as the guy from o2 store told me: send a letter saying that I want to cancel it and send the router back as well. I did exactly it but o2 keeps charging me!!! Please someone give me some information how I can cancel this thing because I already left Germany ☹️ Thanks

Hello, I'm leaving Germany today and I would need to close my contract. I am not limited to a 2-year contract, and my contract can be canceled any month. Who should I contact and what documents should I provide? Thank you! BR, Janne

I think my sim card is activated. But I cannot use data even I cannot make a call, also send and receive messages. Everything doesn't work. My number is 0176 28xx x906 Edity by Frechnuss: Rufnummer anonymisiert, Datenschutz

Hi,  My contract will ends on 24.02.2017 and I recently canceled my contract and after that I got an E-mail saying that you (O2) have special offer for me. For that I was asked to call to a customer service number(0800 021 44 44) and when I call the number I was asked to call to a different number (017688855222) and then they said that they have a special offer for me such as Landline flat, Mobile all network flat, SMS flat and 20GB internet flat(50bps) for 14.99 euros per month. Next day I got an E-mail saying that my new plan has been activated immediately (where as it should activate only after end of my current contract) and the tariff is completely different such as Landline flat, Mobile all network flat, SMS flat and 2GB internet flat (50bps) for 14.99 euros per month. Which is completely different what they promised me on phone.    And I

Hi O2 Community, My O2 "Blue M Package"has been with me for 2 years and it will be ending on the coming 5th of January. I will be away for 3 months, starting mid-January and might be leaving for good after coming back for one or two weeks. Therefore I'm thinking to stop my contract for now as I won't be using for a long period. May I know how can I cancel it ??

Hello, I have a problem with terminating my phone contract. I have to cancel my phone contract because I was leaving Germany to study in another country. So I cancelled my O2 contract in September via phone call and the lady on the phone told me that she can help me to get out of my contract, as long as I send a written termination letter and Abmeldebestätigung.  I did that and later I received a confirmation from O2 about the termination. However, I have already left Germany now. Why am I  still receiving bills for my contract? Could you help me with it?

my o2 sim is blocked and it is saying registration error. I did online registration, my sim was activated. now after 15 days it is blocked now. i can see network bar on my mobile screen but can not call, receive, text or do anything. i inserted the sim in other mobile but still the same. i went to many o2 shop but the told me thay can not help with registration issue. i am suffering since 1 week. I am out of any valid contact with a blocked sim. is there any one who can help me. otherwise i have to switch number that is very unfortunate. my number is 017688135846 name sunjida afrin