Hi,
My contract will ends on 24.02.2017 and I recently canceled my contract and after that I got an E-mail saying that you (O2) have special offer for me. For that I was asked to call to a customer service number(0800 021 44 44) and when I call the number I was asked to call to a different number (017688855222) and then they said that they have a special offer for me such as Landline flat, Mobile all network flat, SMS flat and 20GB internet flat(50bps) for 14.99 euros per month.
Next day I got an E-mail saying that my new plan has been activated immediately (where as it should activate only after end of my current contract) and the tariff is completely different such as Landline flat, Mobile all network flat, SMS flat and 2GB internet flat (50bps) for 14.99 euros per month. Which is completely different what they promised me on phone.
And I just told them to send me the new offer via to my E-mail, where I can it look at and if I like that, then I will take it. But they simply activated the offer. Now I don't know how to change the offer.
Kind regards,
Izaz
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Attachment removed. Please don't post personal details in a public forum.
if you extend your contract early, the new conditions apply immediately, but the new term (24 months) begins at the end of the current term. It is not possible to have the new conditions start at the beginning of the new term.
20 GB for EUR 14.99 sounds almost too good to be true, but maybe you were offered a special deal 10x data volume? Is this stated somewhere else in the confirmation as a special offer?
If you are unable to clarify this with customer services and are not happy with the condfitions in the confirmation - and you have nothing in writing to show that you should be getting something else - you will need to send o2 a cancellation notice. In the email you received there should be a "Widerrufsbelhrung" which tells you where to send your cancellation within 14 days.
if you extend your contract early, the new conditions apply immediately, but the new term (24 months) begins at the end of the current term. It is not possible to have the new conditions start at the beginning of the new term.
20 GB for EUR 14.99 sounds almost too good to be true, but maybe you were offered a special deal 10x data volume? Is this stated somewhere else in the confirmation as a special offer?
If you are unable to clarify this with customer services and are not happy with the condfitions in the confirmation - and you have nothing in writing to show that you should be getting something else - you will need to send o2 a cancellation notice. In the email you received there should be a "Widerrufsbelhrung" which tells you where to send your cancellation within 14 days.
So that means, My new offer will starts immediately, where as my old contract end on 24.02.2017. I am confused here.
Your new offer starts immediately, but the new 2 year term begins on 24.02.2017.
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