Hi team, I am still waiting to have my number transfer. Why does this take so long?
Lösung von o2_Tobias
Zur Antwort springenHi team, I am still waiting to have my number transfer. Why does this take so long?
Lösung von o2_Tobias
Zur Antwort springenI have been waiting for longer than that. Called, and even sent a letter !
Hey
welcome to the o2 Community :)
Is your question about postpaid or prepaid? To you want to export or import your number from o2?
Greetings,
Flo
Prepaid phone exporting to another operator.
No, over the phone I was informed that the account had to be in cero. Also they requested to know, who was going to be my new service provider and the reason for leaving O2.
Hi I have been trying to transfer my number for over 3 weeks. I have just transferred money to the account as I was informed over the phone that the account had to be in cero in order to proceed with the transfer. Could you please please please transfer my phone !
Hi
thanks for your message.
I just checked your data of your prepaid-card.
Your prepaid-number is ready for porting already since 19th November 2019. Please be aware of the fact that we cannot do the transfer of your number to another provider by our own.
Please contact now your new provider in order to start the porting of your number. As
If you still have an amount left over on your card after the porting, you can order the transfer of the still existing amount to your bank account. Please use this document for that: http://g.o2.de/pre-auszahlung
I hope I could help you with this information.
Loving greetings,
Tobias
Hi
was the information I gave you helpful for you?
If yes, please mark my answer as solution.
If you still have any further questions, please feel free to contact us here in our English community.
Loving greetings,
Tobias
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