here is an idea to increase accessibility of O2 service.
At the end of the very first registered voice, another voice in English asks whether the customer needs an English assistance.
Currently, there is no possibility for a non-German speaker to get an English speaking support.
This suggestion has already been made here
I couldn’t “do my homeworks” to search that title so I apologise for opening a new thread.
My suggestion is slightly different and the efforts of implementation are lower than a dedicated number but
@Sächsin to point the discussion out.
My suggestion is slightly different and the efforts of implementation are lower than a dedicated number
Not really, because the biggest cost / effort is having staff available to deal with such enquiries. Providing a separate telephone number is unlikely to be more difficult to implement that reprogramming the IVR. Having said that, your suggestion removes the need to publish a new number and update information on websites, etc., so there could be a small saving.
Sorry that my title name from my suggestion was in German.
edited: little error removed
thank you very much for your idea.
We are currently looking for ideas and suggestions to make Mein o2 even better.
The idea has already been submitted by
@Joe Doe, thats why we will close your suggestion.
If you think of anything else to improve Mein o2, please let us know.