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Lost money after cancelling the contract?

H
Rang

Hello everybody, 

 

may I ask why the company is still getting money from me after I have canceled my contract already? 

I sent an mail to the company last year September, and have received the confirmation SMS for that.

Currenly, I am not even in Germany. Can someone please help me with the situation?

 

I mean I can’t find any online contact formular in the website.

 

Thank you for the help!

 

best,

5 Antworten

o2_Andrea
Benutzerebene 7

Dear @huimin ,

 

first of all, welcome to our forum. Nice that you have found your way to us. :-)

 

In order to help you with your request, I need your phone number and your four-digit personal customer ID. I'll send you a private message from o2_Support.

Please leave a short hint here, when you answered my private message.

 

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @huimin ,

 

first of all, we received your contract cancellation from October 8th 2019. Your contract extendet for another year on September 14th. So the next possible date to cancel is September 14th 2020.

 

For an extraordinary dismissal, because of moving abroad, some guidelines have to be observed:

  • Deregistration certificate of the German residence (copy) and
  • Registration certificate of foreign residence (copy)

            or 

  • Rental contract, employment contract, certificate of matriculation abroad
  • Soldiers deployed abroad and their families: Marching orders
  • Embassy staff and their relatives: Confirmation of the embassy

An advance payment is then due.

We have not received any of these documents from you, so your contract is currently running normally until the normal termination date.

 

Kind regards,

Andrea

 

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H
Rang

Hi! I actually have that certificate of marticulation abroad. Could please tell me how to send it to you? Thanks! You can contact me via the private message.

 

Thank you!

o2_Andrea
Benutzerebene 7

Dear @huimin ,

 

please send it by mail or fax to the following address:

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Tobias

Hi @huimin,

 

thanks for your requests concerning the cancellation because of moving abroad.

 

Please follow these instructrions: cancellation because of moving abroad .

 

There, you find all information you need.

 

I will now close the following threads, as they include the same request:

https://hilfe.o2online.de/o2-mobilfunk-vertrag-tarife-15/how-to-send-certificate-of-matriculation-abroad-528156

https://hilfe.o2online.de/o2-mobilfunk-vertrag-tarife-15/is-it-possible-to-send-files-via-e-mail-regarding-the-virus-situation-528421#post2062928

 

Of course, some of our colleagues work in home-office now. But this does not change the cancellation procedure. Just feel free to send the cancellation because of moving abroad together with the requested documents to the address listed in the cancellation letter.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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