Hi there, I'm close to my wit's end, so hopefully, someone here can solve my issue.



I signed up for a DSL connection for my new apartment more than a month ago. At that time, the waiting time for a technician from Telekom was around 2 weeks, which was expected. When I signed the contract, I indicated that'd I'd be using my own router, so nothing was provisioned from O2.



The technician came on the specified day (10th July), and he did his thing. It was then that I realised that my modem stopped working sometime between moving houses. I called up the helpline to order a HomeBox on the 12th of July. The agent was very helpful and told me I should expect to receive it by the end of the week.



Fast forward to the following Tuesday, and the HomeBox still wasn't here. I called the helpline again, the agent informed me that it had already been shipped by DHL and that I should be receiving a shipping confirmation email soon. 



I never got an email, so I called the helpline again on Friday. This time the agent said that the order hadn't even been placed because my DSL connection wasn't activated yet (even though this was 2 weeks after my activation date). I was transferred to another agent who said that she'd try to get it sent by this week, but she wasn't confident.



At this point, I just want to know why my DSL connection hasn't been activated yet, and when will the router arrive?