This suggestion has already been made here

https://hilfe.o2online.de/mein-o2-eure-ideen-und-vorschlaege-71/extra-hotlinenummer-wo-englischsprachige-supportmitarbeiter-erreicht-werden-koennen-533714

I couldn’t “do my homeworks” to search that title so I apologise for opening a new thread.

My suggestion is slightly different and the efforts of implementation are lower than a dedicated number but

thanks @Sächsin to point the discussion out.

Not really, because the biggest cost / effort is having staff available to deal with such enquiries. Providing a separate telephone number is unlikely to be more difficult to implement that reprogramming the IVR. Having said that, your suggestion removes the need to publish a new number and update information on websites, etc., so there could be a small saving.

@anoneng every new thread for a hotline in English language for English speaking o2 customers is good thread. In my eyes.

Sorry that my title name from my suggestion was in German. 
 

edited: little error removed

Hallo @anoneng,

thank you very much for your idea. 

We are currently looking for ideas and suggestions to make Mein o2 even better. 

The idea has already been submitted by @Joe Doe, thats why we will close your suggestion.

@Sächsin thank you for linking the existing idea and the feedback contained there.

@Joe Doe that's exactly why we have introduced voting for the ideas 

If you think of anything else to improve Mein o2, please let us know.

LG Martina