Hello, I have been unable to contact the hotline as it say it is unavailable. I have an iPhone 11 Pro with a Vodafone sim and o2 as my esim. I can make and receive calls, but I cannot make or receive texts or activate iMessage and it also prevents me from creating an o2 account. I was told the only way to be helped with this issue was to contact support. Thanks in advance for any assistance. 

edit o2_Tobias: moved from https://hilfe.o2online.de/english-o2-community-mobile-43/no-text-messages-535026

Hi @Rb1941,

welcome again in our English community. Thanks for your message.

Please follow the suggestions mentioned in this thread: https://hilfe.o2online.de/english-o2-community-mobile-43/i-can-t-send-sms-to-any-phone-534190

I hope that the instructions mentioned there will be of help to you.

If you have any further questions, just feel free to contact our English community again.

Loving greetings,

Tobias

Hello and thanks for the welcome! I have tried everything listed to no avail. I believe one of the o2 employees I spoke to in person informed me that there may be an issue with my sim registration..

Hi @Rb1941,

thanks for your quick response.

I have just sent a private message to you via @o2_Support. Please reply there.

Then I will investigate the situation with your sim-card.

Loving greetings,

Tobias