Hello @Gabbar,

welcome to our o2 Community

Have you received the desired information in the meantime? Normally you will also be informed by DHL if you have an account with them.

Maybe the phone is already delivered? Please let us know if you have any further questions.

Best regards

Giulia

Hello,

I have received my phone.

Thanks 

Hi,

I have made my phone contract and I have asked for porting of my old number. But the porting has not yet happened it's been more than 7 days now. The old number is still activate and the new number has not yet ported.

Please help me out of this.

Thanks

Hello @Gabbar,

good to hear your phone arrived :-)

Regarding the prting of the phone number, when did you order this? Is the porting announced with you former operator so the number can be ported, maybe even prior to the end of contract?

Regards,

Lars

Hello,

I have ordered it on 24th of November along with the phone and my previous provider is O2. I had a prepaid plan before and now i have made a contract. Please let me know more about the porting process.

Thanks

Hello @Gabbar,

maybe this article is useful for you: Call number transfer o2 Prepaid | O₂ Community (o2online.de)

Best regards

Giulia

Hi,

I have already asked for porting of the number.

Attaching screenshot.

Please let me know what to do.

12.12.2022 14:45, o2_Giulia: personal data deleted, please remember that this is a public community

Hello @Gabbar,

you have now released your prepaid phone number for portability. Now all you have to do is register here with your new (temporary) phone number and then use this link to apply for phone number portability: www.o2.de/mein-tarif/rufnummer-mitnehmen

Please make sure to log out with your prepaid number before registration.

Best regards

Giulia