Hi @Olism ,

welcome to the o2 Community.

Can you send us a pm at @o2_Support with your name, date of birth and address? We will try to help you then.

Best Regards,

Marc

hello,

I have sent pm to the specified @o2_Support   and did not received any reply.

In the meantime, O2 has deducted money from my account.

Can you please help me? please @o2_Marc  

Hi @Olism,

I am sorry for the late response, I have taken a look into the matter and things are as follows:

You ordered two contracts last month, one for the o2 HomeSpot, and a second one for the o2 my Data Spot Unlimited tarif, that is why two different confirmation mails were sent to you.

If you ordered the router and the data contract online, you may cancel each of these individually with this form (which you can also find in the confirmation mails) within the first 14 days.

By sending back the HomeSpot in time, you effectively cancelled your contract for it, but the o2 my Data Spot Unlimited contract remained. After all, you may want to use it with a router of your choice.

That is why you received the first bill this month.

However, I have sent you a direct private message from our @o2_Support account in order to explain some further details and how we can proceed from here.

Best regards,
Jan.