I have ordered a new esim replacement for my other but when i click to activate my new plastic sim in o2 app its say , data cannot be changed in this moment when this problem persists contact customer service ( in german).
please help!
Edit o2_Cora 15.12.2023 / 14:53 Uhr: Moved from → O₂ Mobilfunk: Vertrag & Tarife
Hello
An eSIM is not a physical SIM. What exactly do you want to do?
Best regards
There is new option for 5g plus in my o2 app, so I subscribed for that and then a message shows up that say esim is not supported with 5g plus , so you can order free replacement for your esim to physical sim! So i ordered that and now that replaced esim with physical sim , that physical sim I can’t able to activate , i need help with activation of that physical sim!
Hello
Then call the English-speaking hotline.
Best regards
Hello
I´m sorry for the late reply.
Now that some time has passed, would you like to bring us up to date? Have you followed Vilureef´s advise and contacted our hotline? If so, has your issue been resolved?
If not, we can take another look for you.
Best regards
Cora
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