Moin Moin,

Please read this

Hi @khansaheb,

you’re welcome in our Community. Its It’s a pleasure to help you. So let’s fix your issue. Thank you schluej for the helpful link!

How is the situation at the moment? Were you able to port your number in the meanwhile?

When not and you need further help, than we need to know if you have a pre- or postpaid contract? Have you checked your personal data (name, address and date of birth) which you can see in "mein o2"?

I am looking forward to read your answer.

Best regards, Marco

Edit: tag inserted - o2_Marco 06.02.2023 09:19

I couldn't find the options as he mentioned. can you please make my sim open for porting? Please give me instruction here. I will do it. 

I have prepaid contract, Yes I have checked my name address and date of birth. everything is fine

Hi @khansaheb,

thank you for your answer and for the information. I’ve done it for you now.  Your new provider has now 30 days to take the number from us.

Best regards, Marco