Hello @VVBerlin,

welcome to the community and thank you for your contribution!
I have just checked and can confirm that your card is still active. The o2 Prepaid S pack is also currently activated until 15.11.
Is everything working now for you?

Kind regards
Jessica

Dear @o2_Jessica 

Appreciate your response, the problem is with my other number +4917XXXXXX. No calls, SMS and I still have credit available in it.

It says No service, and I wish to port out my numbers. Any specific step I have to do to port my numbers to another operator (Vodafone or Telekom ) ?

Appreciate your immediate clarifications,

Vivek

21.10.2022 14:27, o2_Giulia: personal date deleted, please note that this is a public community

Adding to my earlier message @o2_Jessica 

I have credits, 15Euro in above listed number and close to 6Euro in the current number (reflected in my o2 community account). 

Can you please help me by releasing both numbers for port out(movement to another operator) and credit my balance in my bank account ?

Dear @VVBerlin ,

please take a look in our english guide for number porting: Call number transfer o2 Prepaid

You can release your number for porting in the My o2 App: Menue → Tarif & Optionen → Rufnummermitnahme → Button Rufnummer jetzt freigeben

For the payment of the remaining credit please use this form: Prepaid Guthabenauszahlung

Does this help you?

Kind regards,

Andrea

Thanks a lot @o2_Andrea, links are extremely useful.

Submitted Release request(port out) for +49 176XXXXXX29.

Since am not getting any SMS for  +49 176XXXXX40  can you please help me submit the release ? Am getting No Service error in this number.

Also, just verified the personal details, there is a typo error in the system.

My name should be changed to Vxxxxxxxxxxx Vxxxxxxxxxx  (first 'k' in Firstname to be changed to 'v') in both the above numbers. 

Please do the needful immediately and help me Port the numbers without issues. 

24.10.2022 12:54, o2_Jessica: personal date deleted, please note that this is a public community

Hello @VVBerlin,

please do not post personal information in a public forum! We have had to remove your details from your posts several times now.
Also, if you want us to change anything for any number, you must first legitimately identify yourself as the cardholder. If you want to continue doing this here in the forum, then let us know. We will then activate you for the private messages.

Kind regards
Jessi

Please initiate private messaging with me @o2_Jessica .

I tried English hotline, direct store near me. No one could help since am in PrePaid. I need your immediate help from this English forum.

Hello @VVBerlin,

I am now following you with our collective account @o2_Support. I will send you a private message from this account in the next few minutes. All you have to do is reply to it. You will find the message in your inbox: Click.
Please send us your phone number, your full name and your personal 4-digit customer code as a reply to the message.
With the info you are then legitimised and I can check for you.

Kind regards
Jessi

Dear @o2_Jessica ,

Am not able to get your responses in personal thread for my requests. Could you please prioritise this ?

It's too critical, because one of my numbers is not working still (though it's been topped up already) and port request also waiting on my personal data change.

Hello @VVBerlin,

I have answered your message. Please reply to it there and I can deal with your concerns accordingly.

Kind regards
Jessi

Thanks @o2_Jessica 

Replied you in personal message. Please implement the changes and confirm immediately. 

Appreciate your support  !!

Hello @VVBerlin,

I have just processed your request and finally replied to you again by private message.

Kind regards
Jessi

Thanks a lot @o2_Jessica ,

A final help needed to successfully close things. Requested in personal message.

Appreciate your valuable support !!

Hello @VVBerlin, 

have replied to you by message! 

Kind regards
Jessi 

Thanks @o2_Jessica ,

Happy that we are nearing closure, final questions awaiting you in personal chat..

Appreciate your efforts in successful closure..

Final questions awaiting your clarifications in personal chat @o2_Jessica 

Appreciate your support!!

I have answered you to your private message. 

Kind regards
Jessi 

We are nearing closure @o2_Jessica , need few final answers in private chat..

Appreciate your support  !!

Dear @o2_Jessica ,

A gentle reminder on your final confirmation in my personal messages to you. Can you please clarify them ASAP ?

Hey @VVBerlin ,
great we could clarify all your concerns via pn.
Have a nice day :-)
Matea