Hi @piyush.pgi,
welcome to our community 
The situation you describe looks like the charging of chargeback fees. This means that your bank details may not be correct, your bank account may not have sufficient funds or the account holder may have manually cancelled the transaction due to an objection. Please take a look at your invoice and check the bank account details given there.
Of course you can also contact our colleagues directly. How to reach them you can find in our english FAQ

Kind regards
Larissa

Hi Larissa,

Many thanks for you inputs and reply.

I understand that there may have been an issue with the Auto Deduction. But for 0,29€ of bill, I already paid 8€ as extra charges and even after clearing all the bills, I have been sent bills of 4€ for 2 consecutive months even though my account was deactivated and I could not even login to see my invoice.

This was a clear lapse from O2 and I wish they improve their billing system.

Hi @piyush.pgi 

sorry to hear that. If your online customer account is some day not working again, we would be happy when you send us a message here in the community in case you need something to know or technically resolved etc.

Best regards.

Michi

Hi,

Again I’m facing the same issue. I have been send the invoice for this month again although I’m not at all using your services since past 5 months. Why is it taking so much time to fix a small issue?

I had received an E-mail stating that there was a wrong billing and my account was credited with 8€ on 23.03.2022, then why I have been sent a bill again?

Could you please have a thorough look at it and close this topic once for all?

I do not wish to write long messages each month. Please settle the account and close it so that no more bills are sent to me.

Hi @piyush.pgi 

This indicates  (Gutschrit = Credit) 

that you received some money from us. Did you talk to someone from customer service via phone or get in contact with our facebook service team via facebook messenger?

Best Regards Matze 

Hi @piyush.pgi 

This indicates  (Gutschrit = Credit) 

that you received some money from us. Did you talk to someone from customer service via phone or get in contact with our facebook service team via facebook messenger?

Best Regards Matze 

   

 

Many thanks for the clarification.

Yes, I had earlier spoken to the support over the English helpline but they had just told they will try to resolve. No concrete point was told.

I hope the said contract is now balanced and I would not be getting any further bills.

Many thanks again.

Hello @piyush.pgi,

if you have any further questions, please feel free to contact us again.

Kind regards
Jessica