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Multiple Wrong bills sent

P
Rang

Hi, My customer number is : 60xy.
I ordered a test card and unfortunately the auto deduction of the first bill 0,29€ did not automatically worked and I was charged 8 € extra as late payment charges for the next 2 months.
After discussion with you executive I got a IBAN number and manually transferred 8,29€ to that account. Although it was not any mistake from my side that Auto-debit did not work.
Again, next month I got a bill for 4€  which I paid again thinking there may have been some issues on your side.
Now once again today I got a bill for 4€.
May I know what’s the reason? How long shall I keep paying.
Now I’m not even allowed to login to the account as the number is deactivated but looks like I have to keep paying for my entire life.

The test card was given to me to first check the features and services on the O2 network but it’s just the opposite than what was expected.

 

Edit by o2_Katja: Moved to our english community and deleted personal informations

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Lösung von o2_Matze 27 April 2022, 13:53

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7 Antworten

o2_Larissa

Hi @piyush.pgi,
welcome to our community 😊
The situation you describe looks like the charging of chargeback fees. This means that your bank details may not be correct, your bank account may not have sufficient funds or the account holder may have manually cancelled the transaction due to an objection. Please take a look at your invoice and check the bank account details given there.
Of course you can also contact our colleagues directly. How to reach them you can find in our english FAQ

Kind regards
Larissa

P
Rang

Hi Larissa,

Many thanks for you inputs and reply.

I understand that there may have been an issue with the Auto Deduction. But for 0,29€ of bill, I already paid 8€ as extra charges and even after clearing all the bills, I have been sent bills of 4€ for 2 consecutive months even though my account was deactivated and I could not even login to see my invoice.

This was a clear lapse from O2 and I wish they improve their billing system.

o2_Michi

Hi @piyush.pgi 😊

sorry to hear that. If your online customer account is some day not working again, we would be happy when you send us a message here in the community in case you need something to know or technically resolved etc.

 

Best regards.

Michi

P
Rang

Hi,

Again I’m facing the same issue. I have been send the invoice for this month again although I’m not at all using your services since past 5 months. Why is it taking so much time to fix a small issue?

I had received an E-mail stating that there was a wrong billing and my account was credited with 8€ on 23.03.2022, then why I have been sent a bill again?

Could you please have a thorough look at it and close this topic once for all?

I do not wish to write long messages each month. Please settle the account and close it so that no more bills are sent to me.

 

o2_Matze

Hi @piyush.pgi 

This indicates  (Gutschrit = Credit) 

that you received some money from us. Did you talk to someone from customer service via phone or get in contact with our facebook service team via facebook messenger?

Best Regards Matze 

   

 

https://g.o2.de/wcr
P
Rang

Hi @piyush.pgi 

This indicates  (Gutschrit = Credit) 

that you received some money from us. Did you talk to someone from customer service via phone or get in contact with our facebook service team via facebook messenger?

Best Regards Matze 

   

 

Many thanks for the clarification.

Yes, I had earlier spoken to the support over the English helpline but they had just told they will try to resolve. No concrete point was told.

I hope the said contract is now balanced and I would not be getting any further bills.

Many thanks again.

 

o2_Jessica
Benutzerebene 7

Hello @piyush.pgi,

if you have any further questions, please feel free to contact us again.

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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