Hi,
I have purchased a phone from O2 on March 9, 2024 with 3 years of installations. Everything was going OK and I was paying the amount every month. However sometimes before I have a call and the O2 team told me somethings related to my phone and the EMI which I did not understand properly. I need to know what is happening, is there anything wrong or not. please help.
Thank you
Edit o2_Cora 29.06.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife
Hello
welcome to our o2 Community 😀
I couldn’t find any problems with your payments, everything looks okay to me. Maybe this was a missunderstandig?
It may have been a call for additional offers. If you do not wish to be contacted by phone, you can revoke this individually here: https://www.o2.de/meine-daten/datennutzung
Please let us know if you have any further questions.
Best regards
Giulia
Hello O2_Gulia,
Thank you so much for the reply.
I have another issue with the sim card bill. I have notice that in this month O2 is charging me another connection bill which I didn't understand because I have given the connection bill once already.Then what is it for? Please clear my confusion.
Have a very nice day.
Hi
do you mean the “Einzelverbindungsnachweis”, meaning the part of the bill which shows connections outside of your flat?
These are, like the bill itself, also generated at the end of the billing cycle if connections outside of the flat have been made. You can check the details of the Einzelverbindungsnachweis in your Mein o2 App or website.
Please let us know if further questions arise.
Have a nice weekend!
Best regards
Kurt
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