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Hi O2 community, 

I have an internet problem from 3 weeks ago and still struggling. I've contacted the call center many times and I get the same answer every time that they created a ticket and I have to wait. That doesn't make sense at all. I am working Home office and I need Internet the whole working days and 200GB isn't enough for me. I hope to get a solution otherwise I cancel my contract with O2 because it is not the first time that happens to me.

Edit o2_Cora 19.03.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife

Hello and welcome to the community @Internet doesn't work. 💙

Since you contacted us in the mobile section, I assume that you get your internet via mobile phone.

Do you use a HomeSpot from us and if so, which one?

Could you please also give us an approximate address so that we can take a closer look at the stations in your area?

Please do not give your direct address (data protection).

Thank you very much and best regards.

Steffen

 

Hello,  the internet problem is on my router. The Internet led is blinking red. I have O2 HomeBox 6742 and you can check for postcode 52062

Hello @Internet doesn't work,

I've looked into it, and unfortunately it's an infrastructural problem at your location that will take a while to resolve due to the measures required. You also received a text message a few days ago stating that the construction work has been postponed. Unfortunately, this cannot be resolved quickly and you will have to be patient. But please get in touch if you need more data volume.

Kind regards

Lea 

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