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Every time I top up the recharge on my phone, about 6 euros get deducted from some third party service without my knowledge and without my consent. I have found no way to block these payments. It is difficult to catch an english speaking customer service provider which is why I have not been able to directly ask O 2 to put a block on these payments and I cant find how to do it myself from the website as I see no such option listed on the website/app. Some guide/instructions for the procedure to block all the third party payments would be helpful.
The same problem as two months ago?



https://hilfe.o2online.de/prepaid-19/unauthorised-deductions-501638
Yes, it is the exact same problem, and I can see in the billing where the money is going and how much but I dont know how to stop it from happening. It is not an O2 package because I can control those payments. This I have no way of controlling. It is a third party app and I can see it listed in my billings, but I have no way of stopping this service.
I dont remember ever consciously booking for the this package/service, it is probably from an advertisement pop up or something, but now I can't stop it from taking money from my account on a regular basis. I repeat it is not an O2 recharge internet package
it is listed as some freenet digital GmbH/Quaid Media GmbH service
Hi @Arsh,



I am sorry but we are unable to cancel this subscription for you. Please contact:



freenet digital GmbH

Hotline Phone Number:030 /32500110

Hotline Accessibility:Mo-Sa 8-20h

Online Contact:info@jamba.net



You can set a block on third-party-provider online



www.o2online.de/drittanbieter



and choose the service to be barred.



Greetz
Okay, I would try to get in touch with them. Thank you.

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