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Unauthorised deductions !!!!

  • June 25, 2019
  • 4 Antworten
  • 312 Aufrufe
A
Besucher:in
Money is constantly getting deducted from my prepaid account. I charge my phone with about 15 euros, and each time about 5-6 euros gets deducted within a few days. This has happened multiple times !! The worst part is, there is nobody to help at the customer service because the english helplines exist only for the postpaid account holders. I feel extremely frustrated and rather helpless !

Lösung von Denner

Check for packages, that you have booked.

    4 Antworten

    Denner
    Legende
    Forum|alt.badge.img+40
    • Denner
    • Legende
    • Lösung
    • June 25, 2019
    Check for packages, that you have booked.
    42! 07.99
    Sandroschubert
    Denner
    Legende
    Forum|alt.badge.img+40
    • Denner
    • Legende
    • June 25, 2019
    And ask a german speaking friend to assist you with your call to customer service.
    42! 07.99
    A
    • Anonymous
    • June 25, 2019
    Hello!

    You should check the following pages in Mein o2:
    a) Top-ups and debits: https://www.o2online.de/ecare-prepaid/auf-ab-buchungen
    b) Your detailed billing: https://www.o2online.de/ecare-prepaid/evn-uebersicht

    Do you get SMS in these few days from the o2 team after charging?
    What is the content?
    Sandroschubert
    o2_Tobias
    • o2_TobiasTeam
    • June 26, 2019
    Hi @Arsh,

    thanks for your message.

    At the moment you are charged with the following packages:

    o2 my Prepaid Basic: 1,99 € for 28 days
    o2 my Prepaid Data Pack S: 2,99 € for 28 days (deactivation date: 16th July 2019)
    o2 my Prepaid Data Pack M: 5,99 € for 28 days

    You already deactivated o2 my Prepaid Data Pack S to the 16th July 2019. If you like to deactivate further packages, just let me know.

    Loving greetings,
    Tobias
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