RSRP: -72 dBm

RSRQ: -12 dBm

RSSI: - 41 dBm

PCI: 112

Cell- ID 20872705

TAC: 58622

EARFCN: 6200

please look up all these data in your homespot and write them down here.

you dont know to write the name of your village 96117 Memmelsdorf.

is the problem new? what was before?

Thank you, I can only now see that I misspelled the name of the village.

I've only been here 2 weeks, I took this internet because of the fastest installation

Rsrp - 96

Rsrq - 10

Rssi - 66

Pci 455

Cell-id 20563458

Tac 58622

Earfcn 6200

Hi @Ilija.Ilic, 

welcome in Germany and also here in our English Community. 

I just checked your contract with the tariff “o2 My Home M Flex (LTE 2020)” for you. I found out that the contract was ordered originally for your contact address in 96155 Buttenheim. 

If you would like to use your contract at another address, in your case in 96117 Memmelsdorf, we first of all need to check your contract for this address. 

Did you already check this under this link: availability of internet for homespot Do you see that your contract “o2 My Home M Flex (FMS)” is available for this address? If not, the homespot-contract is not usable at the address. (Please do not mix it up with DSL or Cable). 

Please note that you cannot just use the contract at any address that you like without informing us. We need to change the address where you like to use your homespot-contract in our system. This will be charged with 20 € for each address-change. 

If you have any further questions, just let me know. 

Loving greetings,

Tobias

@o2_Tobias Thank you for your welcome.  I checked, the internet is possible at this address.  I'm sorry, I'm at this address now and I'd like you to change that.  Is it possible to increase the flow of the Internet?  Greetings

Ilija Ilic

Hi @Ilija.Ilic, 

thanks for your details at @o2_Support. 

I have now changed your address for your homespot-tariff. 

Please try out to use the homespot now at your new address. The best is to set the router near the window.  

If you have any further questions, just let me know. 

Loving greetings,

Tobias

Hi @o2_Tobias,

I can tell you that there is an improvement but it is not even close to what I wanted.  I don't want to use LTE internet anymore. What should i do to switch to using DSL internet?

Greetings

Ilija 

Hi @Ilija.Ilic, 

I regret that you are not happy with your o2 homespot-contract. 

If you like to change to DSL, just cancel the contract “o2 my Home M Flex (LTE/5G)”. You have with this contract a monthly cancellation possibility. 

Please see here the procedure to cancel your contract: Contract Cancellation 

Before you activate a new o2 DSL-contract, please make sure that availability is guaranteed. Please check this here: Internet connection

Make sure that in the tariff you choose the technology “DSL” is mentioned: 

You can either chosse a duration of 24 months (which has a better price) or a monthly duration: 

If you need further help to choose the right DSL-product, just come back here in our English Community. 

Loving greetings,

Tobias