Hallo,
I live in Memmeldosrf 96117, street XXXXXXX. Internet home spot (50mb/s), is with very little flow,download speed is 3-4 mb/s, upload 5-6 mb/s. Can you tell me what the problem is and is there any solution???
Greetings
Ilija
Edit by o2_Katja: Verschoben in unseren Englischbereich
edit o2_Tobias: out of data-security-reasons the exact street was deleted
Lösung von o2_Tobias
Zur Antwort springenRSRP: -72 dBm
RSRQ: -12 dBm
RSSI: - 41 dBm
PCI: 112
Cell- ID 20872705
TAC: 58622
EARFCN: 6200
please look up all these data in your homespot and write them down here.
you dont know to write the name of your village 96117 Memmelsdorf.
is the problem new? what was before?
Thank you, I can only now see that I misspelled the name of the village.😂
I've only been here 2 weeks, I took this internet because of the fastest installation
Rsrp - 96
Rsrq - 10
Rssi - 66
Pci 455
Cell-id 20563458
Tac 58622
Earfcn 6200
Hi
welcome in Germany and also here in our English Community.
I just checked your contract with the tariff “o2 My Home M Flex (LTE 2020)” for you. I found out that the contract was ordered originally for your contact address in 96155 Buttenheim.
If you would like to use your contract at another address, in your case in 96117 Memmelsdorf, we first of all need to check your contract for this address.
Did you already check this under this link: availability of internet for homespot Do you see that your contract “o2 My Home M Flex (FMS)” is available for this address? If not, the homespot-contract is not usable at the address. (Please do not mix it up with DSL or Cable).
Please note that you cannot just use the contract at any address that you like without informing us. We need to change the address where you like to use your homespot-contract in our system. This will be charged with 20 € for each address-change.
If you have any further questions, just let me know.
Loving greetings,
Tobias
Ilija Ilic
Hi
thanks for your details at
I have now changed your address for your homespot-tariff.
Please try out to use the homespot now at your new address. The best is to set the router near the window.
If you have any further questions, just let me know.
Loving greetings,
Tobias
Hi
I can tell you that there is an improvement but it is not even close to what I wanted. I don't want to use LTE internet anymore. What should i do to switch to using DSL internet?
Greetings
Ilija
Hi
I regret that you are not happy with your o2 homespot-contract.
If you like to change to DSL, just cancel the contract “o2 my Home M Flex (LTE/5G)”. You have with this contract a monthly cancellation possibility.
Please see here the procedure to cancel your contract: Contract Cancellation
Before you activate a new o2 DSL-contract, please make sure that availability is guaranteed. Please check this here: Internet connection
Make sure that in the tariff you choose the technology “DSL” is mentioned:
You can either chosse a duration of 24 months (which has a better price) or a monthly duration:
If you need further help to choose the right DSL-product, just come back here in our English Community.
Loving greetings,
Tobias
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
