Getting new phone with extension vs new customer

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Hello O2,

I currently have 2 x O2 Free M contract (one of them is a Partner Card), both of them have more than 2 years and now I would like to get a new phone with tariff f for the main number .

I see that O2 has an offer for a Pixel 7 Pro for new customers that is very attractive, but that is not available for me if I want to extend the contract. Still, I would very much prefer not to cancel my contract and get a new one just for that, specially because of the bureaucracy involved with the Partner Card. Is there anything else that I can do? Would a visit to an O2 store in person help in this case?

thanks for help :)

Plinio

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Dear @plinioj ,

welcome to our community.

We can also look for a contract extension offer for you. Tell us which number (please only state the last three digits) you would like to renew with Pixel 7 Pro. How much data volume do you need with this contract in the future? Please also tell us how much memory the Pixel 7 Pro should have and which colour you prefer. Then we can send you a corresponding offer by email. Please be patient, however, as it may take a little time for the colleagues responsible for contract renewals to get back to you in this post.

Kind regards,

Andrea

Hi Andrea,

Thanks a lot for the answer and I hope you get some well deserved break after this Black Friday thing :)

I would like to have my number with final “073” with the Pixel 7 Pro - Obsidian and128 GB. And I think that the Free M with 20 GB is enough data volume for me.

Thanks for the support and have a great day

Best,

Plinio

Dear @plinioj ,

sorry for the delay here in our contract extensions.

I just wanted to send an offer to you, but I see now, you already received one an the Google Pixel 7 Pro is already ordered for you.

I hope everythin is fine with your new phone.

Kind regards,

Andrea

Hi Andrea,

Thanks for the support and yes, everything worked out in the end!

Hi @plinioj ,

I am very pleased that a suitable offer was found for you.
I wish you lots of fun with your mobile contract!
If you have any questions about your contract or specific options, I can recommend our F.A.Q. section

Best regards,

Manuela

Edit by o2_Manuela: sentence corrected. 15.12.22, 12:13 Uhr

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