Hello all, so may 23rd I bought a new phone with O2 contract S20 samsung .I have been a customer with o2 since two years .I have wifi as well as mobile data services availed.Now i purchased this phone with o2 contract and since teh first day itself teh battery back shows problem within an hour or so the mobile dies even if I take all precautionary measures like data saver on brightness less and blue tooth off but no use the battery still dies out early.Its not even 14 days and I went to o2 shop and they asked me to visit samsung repair sop in templehof .But my question is why cant i return and get a new handy set why do i need to pay and keep afaulty set with me .I did pay 1000 euros for such a faulty set and o2 is not agreeing to return and exchange with a new phone .I am highly disappointed with o2 .I should be eligible for a free return since it falls within 14 days of period
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