Hello,

I have ordered esim on the 2nd of November, but I haven’t got any tracking number for the letter with the QR code for the sim.

(Sobald Ihre Bestellung verschickt ist, erhalten Sie eine E-Mail mit der Versandbestätigung von O2 inklusive Sendungsnummer.)

When will it be dispatched? How can I check the status of my order? Is there anything else I need to do?

Edit Vilureef: doppelte Themen zusammengelegt! 07.11.23/14:57

doppelt

eSim Delivery | O₂ Community (o2online.de)

Hallo @Elizaveta,

der QR Code wird per einfachen Brief verschickt. Bitte gedulde dich, es liegt noch im Rahmen. Die Email ist standardisiert.

the QR code will be sent by simple letter. Please be patient, it's still within limits. The email is standardized

Best regards

Thank you for the answer!

Is it ok that I didn’t get any contract or customer number?

Hello @Elizaveta,

Yes, you will only receive the customer number once the contract has been activated.

Best regards

Hello @Elizaveta,
thank you for contacting us in this way. Have you already received the eSIM in the meantime? Can we still help you?
Kind regards Bianca