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I just signed a mobile roaming contract and chose the eSim option. However, after completing the purchase I discovered that even the eSim was sent by mail, not by email.

I would like to know if there is any way to change this and receive my activation QR Code in my email, as I am moving to Germany next week and I need internet to get to my hotel and then to my final destination (that that the eSim will be sent).

If this is not possible, I would like to know how I should go about canceling my purchase, as I only subscribed because I thought I would receive my eSim in my email and have internet immediately.
Edit o2_Bianca: Moved from o2 Mobilfunk Vertrag&Tarife to English o2 Community mobile

Hi @fernandobisi,

You can find all the information on how to cancel your contract here: https://hilfe.o2online.de/english-o2-community-mobile-43/revoke-or-cancel-a-mobile-phone-contract-563214.

Kind regards,
Alex

 

Welcome to the Community @fernandobisi. 💙

I'm sorry, but this is not possible, we send the SIM only via “Post”. Were you able to use the link revoke or cancel a mobile phone contract, in this case to cancel your Number?

Best regards and for the support MXP_Alex.👍

Steffen

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