Hello there,
I tried to call today 2/3/2021 at 14:05 about my account being charged and no service. The customer rep. was extremely rude and aggresive when I tried to communicate with him in Englsih . My friend who speaks German, tried to help me get an explaination, but the rep.’s attitude was negative and unfriendly. I just wanted to a clear explaination why I was being charged, sim card was blocked and got no service. I am quite disappointed in the level of professionalism from your side. Please help me resolve this issue by giving me an explaination to my question. Thank you for your time
Kind regards
Edit by MXP_Alex: Moved to English o2 Community
Lösung von o2_Ines
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