Skip to main content
Warum O2
Warenkorb
 Service

I am a new customer of O2, took Cable internet plan on 29th of April and it was mentioned my internet will be activated on 20th May which was later postponed to 24th May. On the day of activation it was written that internet will be activated by 12 afternoon but not activated. Made so many calls and next day the activation was made. Still internet was not working next day made so so many calls final after 3 days i got an appointment with the technician who was from 3rd party which o2 sent to my place he looked around and said my cable may be broken need to install a new one.

 

And he checked again near the internet hub and said i already see a cable coming need attach additional wire to connect into main hub for which i need to to talk to landlord took details from me and said i will be back in 2 days nd your internet should be working.

 

I am making calls after 2 days are over every day and it was told to me that i need to wait wait wait and wait.…

 

When i asked to escalate my problem as it is related to my job as a Manager, the operator replied that our technicians are busy and disconnected my call.

 

It felt like i am a fool talking to you guys for fixing my internet but not reply.

 

I just want my internet to be working and to escalate my ticket as it is been 2 weeks damm 2 weeks as a manager not able to do my job properly. Now my job is in danger. I do not know how many more days you will take i need my internet to be fixed as early as possible or my company will be claiming charges due to this issue being resolved since a long time.

Thank you for understanding and please escalate my issue.

Regards,

 

Edit o2_Kathi 07.11.24 Title adapted for a better overview

Hi @ahmedaleem12 ,
Welcome to our community 💙 

That is really very annoying that you have such difficulties with your connection and I understand that you depend on it professionally.
The most important step is that our technical department is informed. You have already done that in an exemplary manner. After that, it depends on many different factors how quickly the processing takes place. Unfortunately, these cannot be accelerated. Since a few days have passed since your contribution, what is the current state of affairs? 

Kind regards
Larissa

Hello,

Yesterday the technician came and my internet is working fine,,

I need compensation for the issue and the trouble I went through

Thanks

Hi @ahmedaleem12,
I am glad that everything is running as it should. To request compensation, please fill out the form linked to initiate the review process. 

Kind regards
Larissa

One month ago i order internet for my new house from o2 in butzbach city. And modem comes and didn't work i say to the person that work in 02 that internet is not working he come to my house and he couldn't fix it also and after he order a new modem and same problem with the new one and dosent work and i wanted to cancel and i did call

him he saying i most pay for first two month and then i can cancel the contract i dont understand why should i most pay for something that is not working?why 02 always try to abuse people  Everytime problems with this company 

Hey @08nicko - Please do not distribute your request among several posts.

Please discuss everything in your new, separate post.

Kathi

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica