I am a new customer of O2, took Cable internet plan on 29th of April and it was mentioned my internet will be activated on 20th May which was later postponed to 24th May. On the day of activation it was written that internet will be activated by 12 afternoon but not activated. Made so many calls and next day the activation was made. Still internet was not working next day made so so many calls final after 3 days i got an appointment with the technician who was from 3rd party which o2 sent to my place he looked around and said my cable may be broken need to install a new one.
And he checked again near the internet hub and said i already see a cable coming need attach additional wire to connect into main hub for which i need to to talk to landlord took details from me and said i will be back in 2 days nd your internet should be working.
I am making calls after 2 days are over every day and it was told to me that i need to wait wait wait and wait.…
When i asked to escalate my problem as it is related to my job as a Manager, the operator replied that our technicians are busy and disconnected my call.
It felt like i am a fool talking to you guys for fixing my internet but not reply.
I just want my internet to be working and to escalate my ticket as it is been 2 weeks damm 2 weeks as a manager not able to do my job properly. Now my job is in danger. I do not know how many more days you will take i need my internet to be fixed as early as possible or my company will be claiming charges due to this issue being resolved since a long time.
Thank you for understanding and please escalate my issue.
Regards,
Lösung von o2_Larissa
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