Hey community

l am struggling with O2 service for weeks now. I got a new DSL connection and was told that it will be activated on 26th of September, first no one showed up and then when I called they said that it‘s activated and you can use it. First I was using my own router and it did not show up that my internet is activated, I called multiple times and they kept saying that you are using internet and it‘s working for 10 days.

I also ordered an O2 router as I was told again by the ˋsupport´ that they will help me if I buy it. It still did not work, I watched all the videos and know how to configure my router but they just told me that watch the video and kept sending me, kept telling me that it’s working and active and did not listen to what I was saying, who is on the site, telling them daily for 3 hours that it does not work.

After 10 days of calling and crying for help, I was told that Telekom did not activate your account and will be done on 20th of October. Shows that they didn’t believe me first when I said that there is a problem, relayed wrong and incomplete information without proper check and did not listened to their customer at all. 

Moving on to today, my internet is still not active, again they told me that it‘s active after I repeatedly said that I am infront of my router and it doesn’t work. I am getting no support, false information and no help. Also I can only talk to 50% of the technicians as I can’t speak German. I am paying for no service, the contract is for 2 years and I can‘t cancel it as I can only do it within 14 days of signing it, while they gave me a date 23 days after the signing for activation, which makes no sense to me as if I am not receiving the service I am paying for, I am not able to cancel it as well. 

I know I have consumer rights and this is wasting my time a lot. I am a scientist, and don’t have time to hit a wall for 3 hours on a daily basis with no help. 
Someone please help me, this is a very frustrating situation.

o2_Antje: Moved from Austausch rund um die Community to English Community / 24.10.2022 / 09:26 Uhr