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Customer Number: 6xxxxxxx404

I was informed that my Cable Broadband service was activated on 27.10.2022. In fact until today (2.11.2022) nothing is working. I called up the English speaking helpline and they created a ticket Number: XXXXXX  and assigned to Solutions 30 (O2 Partner). They saif someone would call me to come over to my house to fix the issue. I have not received any call or SMS from Solutions 30 or from O2. I am really frustrated now.

PS: the billing is activated from 27.10.2022 and I am paying for NO SERVICE! Can O2 not ask for payment until the service is really working?

 

03.11.2022 08:10, o2_Giulia: Customer No. and Ticket No. removed, please don’t post personal data.

 

 

 

 

Don’t post your customer number in a public forum!

Once the problem has been solved you can request a credit for the period the line wan’t working.

As per the ticket, a Technician from Solutions30 team will visit to resolve the problem. How do I know when the Technician is scheduled to visit?

Hello @ninamdar , 

welcome to our community! 💐

A technical ticket is the right step to get your line working. 👍

As bs0 already mentioned you can send us a request for compensation after the technicians get your line working again.

You will get an e-mail/SMS with the appointment for the technician to visit you. Did you get the e-mail/SMS in the meantime?

Maybe you already have an update for us?

 

Best regards, 

Manuela

 

 

The problem was resolved after a Technicians visit on Friday (4.11.2022). Thank you.

Hello @ninamdar , 

that are great news, thank you for your feedback! 😊

If you have further questions or anything, just ask us here.

Our community is happy to help you out. 

 

Best regards, 

Manuela

 

 

 

 

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