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Looking for a way to contact an operator in English

Hello there. I am a foreigner that was sent to Germany for work. Now I have been sent away and have been trying to close my internet contract. However I dont dont  german because I wasnt given much time to learn it before moving to Germany. I was in contact with an operator by email but the email doesnt work anymore. Can i please speak to someone and explain my situation? I already have the Einwohnermeldeamt and proof of residency in Italy now and just need to send them to the office. I have tried by fax but it doesnt work. I ask please can you help me?

5 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

If you have decided for an o2 DSL Flex contract, you can cancel it in text form with a notice period of 4 weeks to the end of the month. Except for your written, signed notice, no further documents are required in this case.

If you have decided for a 2-years contract, please read the following:
How to do a cancellation due to moving abroad?

 

T
Rang

Thank you for your reply! Yes I have the 2 year contract and i have also already prepared the documents needed to close it. However i was moved to italy and the post offices here are closed in my area so was wondering if there is an email i can contact or a phone number i can call that doesnt have only a german tape playing.

 

However thanks because the info you provided me helped me find the return lable for the router

B
Rang
Benutzerebene 7
Abzeichen +1

The free return label is for DHL Germany. I think it will not be accepted outside Germany. 

Mailboxes are locked in Italy? Why?

T
Rang

Luckily i left the router in germany with a friend so ill send her the label and she can mail it. They arr locked because of the coronavirus. So the government doesnt want people leaving the house for anything other than food shopping or emergencies which is why an email would be the best solution currently

B
Rang
Benutzerebene 7
Abzeichen +1

Maybe a mailbox is on your way to the supermarket. 

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