Warum O2
Warenkorb
 Service
Gelöst

Extension of DSL-contract

P
Rang

Hi, 

 

My current O2 dsl contract is expiring in April.

 

I have 2 questions.

 

  1. I would like to extend the contract. I am not sure how to do this. I see that if I don’t send a cancellation, they will extend it by 1 year automatically. But I don’t see what will be the new price after extension. 

 

  1. If I choose a new O2 plan for myself, will this automatically cancel my current contract or will it create a new contract ? 

Any help is appreciated!

Thanks!

 

edit o2_Tobias: transferred from “English Community mobile” to a new post at “English Community DSL”

icon

Lösung von o2_Tobias 22 February 2021, 20:55

Zur Antwort springen

8 Antworten

P
Rang

Hi, 

 

My O2 dsl L contract terminates in April. How do I extend it without it being auto extended for a higher price? 

 

If I want to upgrade to the XL contract, how do I do this? 

 

I can see offers for me from O2, if I select an tariff that suits me, does it automatically replace my current contract? Do I need to do anything else? 


Kindly assist as the customer helpline is in German and not useful.

 

edit o2_Tobias: transferred from Extend the o2 DSL contract to the thread Extension of DSL-contract because of double-posting

bs0
Rang
Benutzerebene 7
Abzeichen +7
  1. The price will be the one in your existing contract but without any discounts.
  2. If you extend the existing contract for 2 years you can choose a new tarif and the new term will commence immediately. If you enter into a new contract altogether then you would have two contracts.
In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
P
Rang

How do I extend the contract? I don’t see the option on my O2. Kindly assist. 

 

If I click on the https://www.o2online.de/econtract

 

I get 

Es gibt leider Probleme mit Ihren Kundendaten.

Wir versuchen das Problem so schnell wie möglich zu beheben.

 

I am not sure what is the other option here. 

o2_Manga

Hi @Priyams 

 

welcome to  our community. :relaxed:

Unfortunately it is not possible to extend your DSL contract online. Every offer is a new contract and does not replace your existing one. So if you are still in need of a personal offer just let us know.

 

Greetings

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
o2_Tobias

Hi @Priyams, 

 

nice that you found the way to our English Community. 

 

Unfortunately, some of our DSL-customers are not able to extend their contract online. But of course, we are happy to help you and to send you a nice offer by e-mail. 

 

In order to look for a good offer, please let me know the following details: 

 

  • How much bandwidth do you need? Please have a look what is possible at your address: DSL-check
  • Do you like to have also a new router? We offer the Fritzbox 7590 for 5,99 € rent per month. If you like, I can include the router in your offer. 
  • How many telephone-numbers do you need? The ISDN-option is available for 2,99 € per month. 
  • Please check also your e-mail-address at “Mein o2”. 

We look forward to your reply. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Andrea
Benutzerebene 7

Dear @Priyams ,

 

We have not received an answer from you to @o2_Tobias questions. Do you still need our help?

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
P
Rang

Hi Tobias, 

Thank you for the reply. I had called the customer hotline and managed to extend my current contract by 1 year. 

I hope the next extension is possible through the website itself since the link was there but nothing worked if I wanted to extend the contract. 

 

 

o2_Tobias

Hi @Priyams, 

 

nice that you managed to extend your contract for further 24 months at our hotline. 

 

Thanks a lot for your confidence. 

 

Yes, I hope as well that we soon can offer our DSL-customers also an online-extension. We will see. 

 

If you have any further questions, just feel free to come back here to our English Community. 

 

By the way, do you already know the different areas of our Community? Just have a look in this German article: 

You will find there some good suggestions for you. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica