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DSL is not working

A
Rang

Hi,

 

My internet is not working. O2 my service app seem to complicated for me to use. Where should I open ticket with O2 regarding my connection.

 

With Best Regards,

Syed Aqib

Edit o2_Lars: Transfered from DSL/Router to English/Broadband

3 Antworten

Denner
Rang
Benutzerebene 7
Abzeichen +4

Ask a german speaking friend to call this number from your flat.

 

Tel:0800 52 51 37 8 Kostenfrei. Rufe diese kostenfreie Service-Rufnummer bitte möglichst von deinem Mobiltelefon aus an, da zur Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden.

42! 07.99
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@aqib0080 you can switch the service app to an English menu. 
https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-create-a-technical-error-ticket-for-v-dsl-line-at-o2-510083

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
Benutzerebene 7

Hello @aqib0080 and welcome to our o2 community :-)

If the DSL connection is not working as it should the o2 my Service App is one possibility to help loacting the reason for this and may in same cases even help fixing this issue.

As @Joe Doe stated you also have the possibilty to change the language of the app to english.

If it is necessary to contact our technical DSL departement and you don’t speak any german at all I recommend to call with a friend of yours who speaks german since we can not promise that you will reach an english speaking agent.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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