Skip to main content
Warum O2
Warenkorb
 Service
Lösung

DSL internet connection activation

  • March 24, 2020
  • 5 Antworten
  • 724 Aufrufe
D
Besucher:in

Hello O2 community members.

I received DSL router before (O2 homebox 6741) on 10.03.2020, technician come on 20.03.2020. We enabled router and everything was green power, WLAN, Internet, Info… Technician said that everything looks good and all other information is on the backside of router. I can connect to the WIFI and router but I do not have internet, I always redirected to telekom.de page:


. I did several times reset and just unplug and plug it again, but the result is the same - can connect to router, but no internet. I installed o2 DSL Hilfe and there is only one error - no internet connection, router and configuration are ok.

I received welcome email, it contains several data: VOIP, etc. but I do not know where to enter them.
On Mien O2 the status of my DSL delivery is the same for several days:

Please, can you help, may be I missed something.
Thank you.

Lösung von Joe Doe

@DmitryK the first screenshot is the answer. Telekom startpage: Dieser Internetanschluss ist zur Zeit nicht aktiv. → the technician configure your VDSL port wrong. You must made a technical ticket. Strongly recommend the Telekom startpage and that you a get a telekom IP address. -> „Der Internetanschluss ist verschaltet“

https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-create-a-technical-error-ticket-for-v-dsl-line-at-o2-510083

    5 Antworten

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • Lösung
    • March 24, 2020

    @DmitryK the first screenshot is the answer. Telekom startpage: Dieser Internetanschluss ist zur Zeit nicht aktiv. → the technician configure your VDSL port wrong. You must made a technical ticket. Strongly recommend the Telekom startpage and that you a get a telekom IP address. -> „Der Internetanschluss ist verschaltet“

    https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-create-a-technical-error-ticket-for-v-dsl-line-at-o2-510083

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    D
    Besucher:in
    • DmitryK
    • Autor
    • Besucher:in
    • March 24, 2020

    @Joe Doe thank you for quick response. I will create technical ticket. Thank you again.

    D
    Besucher:in
    • DmitryK
    • Autor
    • Besucher:in
    • March 26, 2020

    HI all. After visiting technician I have internet. Thank you @Joe Doe for advise.

    o2_Flo
    Joe Doe
    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • March 26, 2020

    @DmitryK 👍👍

    one question: Did you use the o2 DSL help app with English menu interface to make the ticket? 
     

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    D
    Besucher:in
    • DmitryK
    • Autor
    • Besucher:in
    • March 26, 2020

    @Joe Doe  I just called to hot line and they created a ticket. I used o2 DSL help app with English, but I did not use the generated ticker number from it.

    o2_Flo
    Joe Doe
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica