Hello O2 community members.
I received DSL router before (O2 homebox 6741) on 10.03.2020, technician come on 20.03.2020. We enabled router and everything was green power, WLAN, Internet, Info… Technician said that everything looks good and all other information is on the backside of router. I can connect to the WIFI and router but I do not have internet, I always redirected to telekom.de page:
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/25fc375d-f286-43bf-b7ac-e314b747392d.png)
. I did several times reset and just unplug and plug it again, but the result is the same - can connect to router, but no internet. I installed o2 DSL Hilfe and there is only one error - no internet connection, router and configuration are ok.
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/d8bb19e2-3d74-4e69-823b-f9ac21635c22.png)
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/b0a5afc5-ab9f-4d65-ab4c-f75caf9916c2.png)
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/2f1c4617-a9bf-437c-bbba-1b103a421e6a.png)
I received welcome email, it contains several data: VOIP, etc. but I do not know where to enter them.
On Mien O2 the status of my DSL delivery is the same for several days:
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/561355d4-876a-4d22-a609-ee56b8373a10.png)
Please, can you help, may be I missed something.
Thank you.