It seems that you did not provide the necessary documents to prove that you moved abroad. Your cancellation will be treated as a regular cancellation at the agreed end of the contract until you have submitted the necessary evidence for an extraordinary termination of the contract.

Please read:

For mobile phone:

Extraordinary cancellation because of moving abroad

For DSL:

How to do a cancellation of my DSL contract due to moving abroad?

For a flexible termination option without proof, you would otherwise have had to choose a Flex contract with 4 weeks' notice to the end of the month.

Dear all,

More than a month ago I provided the following documents for our request of cancelling the handy contract in advance

- die Kündigung von O2 für den Umzug ins Ausland
- die Registrierung haben wir vom Kreisverwaltungsreferat
- die Bestätigung unserer deutschen Vermieter, dass unser Mietvertrag auch Ende März gekündigt wird

- die Bestätigung meines neuen Arbeitgebers für meinen neuen Arbeitsvertrag in Bukarest
- die Ausweiskopien für mich und meinen Mann mit unserer Adresse in Bukarest (unsere Heimatwohnung)

Until now I didn’t receive ANY reply from O2 or any other inquiries.

I have to admit that the way O2 treats the customers is really frustrating. And the hotline that I try to call is every time busy… 

Please, try to reply to us, in any of the thousand ways you have available.

Hello @zefir and welcome to our o2 Community :-)

As of what to do if you move abroad you already recieved a helpful answer from @blablup and as far as I can see you already provided nearly all necessary documents.

You should have recieved an email informing you that we still need the “ABlmeldebescheinigung” to cancel the contract prior to its normal cancelation date.

As soon as you provide this document, you will recieve further information regarding the cancelation.

Regards,

Lars