Hi @rodgs ,

welcome to our o2 Community

Unfortunately we do not offer support in Portoguese.

Can we answer you in English ?

Greetings,

Solveig

Sorry, something went wrong, I typed in english.

Follow again.

I requested the installation of DSL in my apartment on 06/04, the installation was scheduled for 06/25.Today, 16/06 I received an email informing me that my internet will only be installed on 28/09.I work from home, it's ridiculous to have such bad service, I need the internet as fast as possible, it's ridiculous that considering the digitized world we live in there are still services being offered this way.I received the "Order number" in my email, however when I try to access the O2 page to check the status of my order, I get a message saying the order number is incorrect.I need help urgently, I cannot wait more than 3 months to be able to use the internet.

Hi @rodgs 

Welcome to our o2 community.

First let me say that I am sorry and I know the importance of having an internet connection at home these days,

but sometimes it is not possible to activate a DSL contract on a desired (earlier) date.

We try to activate the line as soon as possible, but it depends on the local provider on which day we can rent the line for you.

Perhaps a mobile solution is a possible alternative for you? You can use your smartphone as a mobile WiFi router and when you use it

with an o2 mobile phone contract, we can offer you a discount on your data / internet package.

Regards

Matze  

I have not requested for an “EARLIER” date, I had a CONFIRMED date from O2, last week a friend of mine called because this english hotline that’s it’s mentioned in the forum DOES NOT EXIST, everytime I called to talk in english the attendent was RUDE and start saying that NO ENGLISH.

On this call the attendant said that TODAY 25/06/2021 the technitian was going to come to my apartment to install the internet, and he never showed.

Please suport, find a solution, I need to have internet to work I will not hire another service from this company, I have enough problem for the 1st service you are (NOT) providing.

I tried to contact O2 customer service today to check about WHERE IS THE SERVICE, one of your employees, instead of trying to help me, she insulted me by saying that I should call only when I will be able to speak good German.

Your employee in the call center refused to help me because I could not speak good German. Those RACIST remarks are unacceptable within an international company as O2, where the employees should have at least a basic knowledge of English.

This company is a nightmare, this is the worst service I had in my whole life.

@rodgs Sorry this all. Please try the English support from Monday to Friday.

Hello @rodgs,

please excuse the experience that you had in contact with our hotlinem this does not reflect the values of our company and the values we expect from our colleagues. 

As aready stated we always try to get the connexctio nactivated on the desired date or at least as soon as possible.

Under some circumstances it is possible that reasons, that are beyond our possibilitiesto interfere. This may for example happen if the local provider that we are rent the lines for your connection has planned work on the infrastructure. In cases like that the earliest possible date the provider can offer will be arranged.

 I am sorry to hear that the date is so far in the future, unfortunately we will not be able to get an earlier date for the activation :-/

Regards,

Lars

Hello.

Sorry but that is not true, everytime I call the hotline, I receive a diferent information, the root cause is never the same, Last call I received the information that there is a problem in the “Activation” sector and they would call me to solve, until now no call was made.

5 weeks ago I received a call from your company saying that they would send me a formular to fill from the landlord to use the line that is ALREADY existing in my apartment, and this formular was sent 4 weeks later, this company is a mess, this company don’t have any commitment to the custumer !

Please check internaly what is the TRUTH about everything that was beein said, because is not clear at all.

Hello @rodgs,

I can only access the data that we have. It might be possible that with the documents you provided an earlier date may be possible but this is something that I can not promise.

Regards,

Lars

One month ago i order internet for my new house from o2 in butzbach city. And modem comes and didn't work i say to the person that work in 02 that internet is not working he come to my house and he couldn't fix it also and after he order a new modem and same problem with the new one and dosent work and i wanted to cancel and i did call

him he saying i most pay for first two month and then i can cancel the contract i dont understand why should i most pay for something that is not working?why 02 always try to abuse people

Hello @08nicko 
It continues in your own post 
Kind regards

Kathi