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I lost my phone and want to order a SIM replacement. I am locked out of my o2 account and the password reset sends a text to the phone I dont have instead of my email address. How can I figure this out?
You already locked your lost sim card?



You can get a replacement card with your ID card in an o2 shop. It costs 29.99 euros and the card is also activated in the shop. Make sure you get the receipt.
You already locked your lost sim card?



You can get a replacement card with your ID card in an o2 shop. It costs 29.99 euros and the card is also activated in the shop. Make sure you get the receipt.




No, I cannot figure out how to even get into my account to lock the sim card that I've lost.
There is a hotline for "emergency" situations, like for losing your sim card and locking them: 089 - 666630044
There is a hotline for "emergency" situations, like for losing your sim card and locking them: 089 - 666630044



Thanks I will try. Not having good luck with English customer support though.

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