Please I want to port my number, and the new provider said my number has not been released yet. I used a prepaid plan. there is no credit or data currently on my sim.
The only this is see the is active is the Data automatic loop. please how can I cancel it. Thanks
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Hello 
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Please contact our prepaid colleagues so they can release your number for porting. You can deactivate the pack booking yourself on my o2.
Prepaid hotline 0176 88 85 52 82 or via chat: o2online.de/chat
Kind regards, Maren 
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