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Number Portability Deniend By O2

  • September 4, 2023
  • 4 Antworten
  • 35 Aufrufe
S
Besucher:in

Dear O2 team, recently I switched to another SIM provider and asked for SIM portability, but it was rejected for the following reason: 1. Your previous provider refused to transfer your phone number at the end of the contract. on the
2. The approval for early number portability has not yet been obtained from your previous provider.
3.Please contact your previous provider to clarify the facts. .
I am a prepaid customer and do not have a contract with O2. Please help me solve this problem.

Number:017674***386
Thank you very much.

Lösung von Vilureef

Hello @Sujan Jee,

Please release your phone number via the "My O₂“ app.

Best regards

4 Antworten

Vilureef
Legende
  • Vilureef
  • Lösung
  • September 4, 2023

Hello @Sujan Jee,

Please release your phone number via the "My O₂“ app.

Best regards

-
S
Besucher:in
  • Sujan Jee
  • Autor
  • Besucher:in
  • September 4, 2023

I released it already couple of days back, but it stil it is denied.

Sandroschubert
Legende

Dann liegt es nicht an O2. Besprich das Anliegen bitte mit deinen neuen Anbieter.

Keine Signatur - dies wurde durch e.I. geschrieben.
o2_Flo
  • o2_FloTeam
  • Team
  • September 6, 2023

Hey @Sujan Jee,

here is our FAQ regarding your topic:

Please follow the steps given and feel free to try again :) 

Greetings,

Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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