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Dear O2 team, recently I switched to another SIM provider and asked for SIM portability, but it was rejected for the following reason: 1. Your previous provider refused to transfer your phone number at the end of the contract. on the
2. The approval for early number portability has not yet been obtained from your previous provider.
3.Please contact your previous provider to clarify the facts. .
I am a prepaid customer and do not have a contract with O2. Please help me solve this problem.

Number:017674***386
Thank you very much.

Hello @Sujan Jee,

Please release your phone number via the "My O₂“ app.

Best regards

I released it already couple of days back, but it stil it is denied.

Dann liegt es nicht an O2. Besprich das Anliegen bitte mit deinen neuen Anbieter.

Hey @Sujan Jee,

here is our FAQ regarding your topic:

Please follow the steps given and feel free to try again :) 

Greetings,

Flo

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