Charged for what? What ‘benefits’? You will need to provide more details if you are looking for assistance.

I appreciate prepaid o2 my prepaid S

Credit was insufficient for automatic renewal and the pack was paused. After charging, the pack was automatically reactivated and extended. @Prafull Wagh  wanted to book the pack again, but deactivated it and then booked again. Paid twice and received once.

I did recharge for 15 euros and the pack was activated but the benefits were never received. Even it wasn’t seen on the O2 app.