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Charged twice

P
Rang

Hello, I was charged twice for 9.99 euros but received the benefits only once. 

3 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Charged for what? What ‘benefits’? You will need to provide more details if you are looking for assistance.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A

I appreciate prepaid o2 my prepaid S

Credit was insufficient for automatic renewal and the pack was paused. After charging, the pack was automatically reactivated and extended. @Prafull Wagh  wanted to book the pack again, but deactivated it and then booked again. Paid twice and received once.

P
Rang

I appreciate prepaid o2 my prepaid S

Credit was insufficient for automatic renewal and the pack was paused. After charging, the pack was automatically reactivated and extended. @Prafull Wagh  wanted to book the pack again, but deactivated it and then booked again. Paid twice and received once.

I did recharge for 15 euros and the pack was activated but the benefits were never received. Even it wasn’t seen on the O2 app.

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