Skip to main content
Warum O2
Warenkorb
 Service

Hello

I wanted to activate the Mobile Prepaid S plan, but by the time I activated the plan, Surf Dayflat was activated and 1,49EUR was debited from my top-up credit. Now I'm unable to activate the mobile prepaid S as it is showing insufficient balance. I haven't used any mobile data and I'm not sure how the Surf Dayflat got activated. Is it possible to refund the amount debited for Surf Dayflat and activate the Mobile Prepaid S?

Thanks!

Hello ​@blockade ,
welcome to ouer o2 Community 😀
Have you been able to clarify your request in the meantime? 
You are registered here as an interested party in our o2 Community, so your customer details are not linked. 
Please call the prepaid hotline for help on 0176 88 85 52 82 (Mon - Fri 7am - 8pm, Sat 10am - 6pm, weekdays)
Kind regards, Solveig 

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica