Skip to main content
Warum O2
Warenkorb
 Service

A customer service representative on Karl Marx Strasse in Berlin told me I wasn't going to be charged this month for DSL because of two mistakes that were made on my last bill that was over 220 euro. 

 

I only got a refund for one of the two mistakes:

Einmaliger Anschlusspreis O2 DSL - 19.02.2020 19% 58,8151
Anschlusspreis Option AVM FritzBox - 20.02.2020 19% 42,0084

 

He said I wouldn't be charged this month to rectify the other charge. (And to check on my invoice because there might be a mistake again! HA!) It's true: I was still charged 85,34 this month. I demand a refund! 

You can't demand anything here. If a shop promised you something then the shop will have to make sure that promise is fulfilled.

And how do you suppose I do that when all the shops are closed, I’m abroad, and there is no email address?

Where did you conclude the contract? In a shop or online? If it was online and the invoice doesn’t match the contract then of course you can get help via online chat, the hotline or, possibly, from a moderator here. If the contract was concluded in a shop, it wil depend on what exactly the mistake is who can help you and how.

From your initial post it sounds like a shop promised you wouldn’t have to pay something that is normally charged for. If not, it would help if you explain exactly what was agreed and what is not correct.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica